Job Summary
Are you passionate about making a positive impact on the lives of others? Do you have a strong commitment to improving health outcomes and addressing health disparities in your community? UnitedHealthcare is seeking a highly skilled and compassionate Field Community Health Worker to join our team in Kansas City, Missouri. As a Field Community Health Worker, you will play a critical role in assessing, planning, and implementing care strategies that are individualized to each patient and directed toward the most appropriate, least restrictive level of care. If you are a motivated and empathetic professional with a passion for community health, we encourage you to apply for this exciting opportunity.
About UnitedHealthcare
At UnitedHealthcare, we're dedicated to simplifying the healthcare experience, creating healthier communities, and removing barriers to quality care. Our mission is to help people live healthier lives and make the health system work better for everyone. We believe that everyone deserves the opportunity to live their healthiest life, and we're committed to mitigating our impact on the environment and delivering equitable care that addresses health disparities and improves health outcomes.
Key Responsibilities
- Assess, plan, and implement care strategies that are individualized to each patient and directed toward the most appropriate, least restrictive level of care.
- Utilize both company and community-based resources to establish a safe and effective case management plan for members.
- Collaborate with patients, families, and healthcare providers to ensure that care plans are tailored to meet the unique needs of each individual.
- Identify and initiate referrals for social service programs, including financial, psychosocial, community, and state supportive services.
- Communicate with all stakeholders to ensure that health-related information is shared expeditiously and that quality coordinated care and services are provided.
- Partner with care teams, including community providers and internal staff, to ensure that care plans are comprehensive and effective.
- Advocate for patients and families as needed to ensure that their needs and choices are fully represented and supported by the healthcare team.
- Document all member assessments, care plans, and referrals provided.
- Engage members either face-to-face or telephonically to provide education and support.
- Help members set person-centered SMART goals and develop a care plan to achieve those goals with regular follow-up calls and ongoing documentation of progress.
- Adhere to detailed, specific documentation requirements in the member's health record.
- Proactively engage members to manage their own health and healthcare using Motivational Interviewing Skills.
- Provide member education on community resources and benefits.
Requirements and Qualifications
Essential Qualifications:
- 4+ years of case management, community outreach work, or volunteering experience.
- 2+ years of experience working or volunteering within the Community Health setting in a field-based healthcare role.
- 2+ years of experience working or volunteering within the local Community, with demonstrated knowledge of culture and values within the Community and familiarity with the resources.
- Intermediate level of computer proficiency, including the use of Microsoft Outlook, Teams, and multiple web applications.
- Must reside within a commutable distance to Kansas City & St. Joseph MO, and surrounding communities in Missouri.
- Valid Missouri or Kansas driver's license and current automobile insurance with access to reliable transportation that will enable you to travel to client and/or patient sites within a designated area.
- Must reside in the state of Missouri or less than 50 miles commutable distance to Kansas City, KS.
- Ability to travel locally, up to 100 miles round trip and up to 50% of the time.
- Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information and live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
Preferred Qualifications:
- Bachelor's Degree (or higher) in a health-related field.
- Community Health Worker (CHW) Accreditation.
- Licensed Practical Nurse (LPN), Certified Nursing Assistant/Home Health Aide, Certified Medical Assistant.
- Care management experience.
- Experience working in Managed Care.
- Knowledge of Medicaid/Medicare population.
- Knowledge and/or experience with behavioral health or substance use disorders.
Soft Skills and Competencies
- Strong communication and customer service skills, both in person and via phone.
- Ability to work independently and maintain good judgment and accountability.
- Demonstrated ability to work well with others.
- Strong organizational and time management skills.
- Ability to multi-task and prioritize tasks to meet all deadlines.
- Ability to work well under pressure in a fast-paced environment.
- Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others.
What We Offer
At UnitedHealthcare, we're committed to providing our employees with a comprehensive benefits package and a supportive work environment that allows them to thrive. Some of the benefits and perks we offer include:
- Competitive base pay and performance rewards.
- Comprehensive benefits package, including medical, dental, vision, and life insurance.
- Paid Time Off and 8 Paid Holidays.
- 401(k) Savings Plan and Employee Stock Purchase Plan.
- Education Reimbursement and Employee Discounts.
- Employee Assistance Program and Voluntary Benefits.
- Opportunities for career growth and professional development.
Why Join UnitedHealthcare?
At UnitedHealthcare, we're dedicated to making a positive impact on the lives of others. By joining our team, you'll have the opportunity to:
- Make a difference in the lives of millions of people.
- Work with a talented and compassionate team of healthcare professionals.
- Develop your skills and advance your career.
- Enjoy a comprehensive benefits package and a supportive work environment.
- Be part of a company that's committed to improving health outcomes and addressing health disparities.
How to Apply
If you're a motivated and compassionate professional with a passion for community health, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role.
We look forward to hearing from you!
Apply Now