Atlantic Tomorrow's Office is a managed services provider that helps organizations achieve more with smart, secure business technology products and services. The Field Service Technician role involves providing on-site customer service, ensuring equipment up-time, and managing customer interactions to deliver high levels of satisfaction.
Responsibilities
- Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction
- Manage the utilization of assets and resources to achieve targeted financial results and create superior value for our customers
- Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive and professional
- Provide accurate feedback with call close information, parts usage reporting and customer meter readings
- Maintain accurate parts inventory
- Complete all administrative aspects of the job on time and error-free
- Perform other activities that our service organization
Skills
- High School Diploma or GED required
- 1 year of experience in hands on mechanical repair required
- Ability to lift 50 lbs. and comfortable with frequent bending, lifting, and reaching
- Must have own reliable vehicle, a valid driver's license, & auto insurance coverage
- 3 or more years of experience in hands on mechanical repair preferred
- Experience working on digital copiers and/or laser printers preferred
Benefits
- Competitive base pay
- Monthly technician bonus program
- Cell phone
- 401K program
- Medical, dental +vision
- Life, accident, disability insurance
- Employee assistance program
- Company Paid Holidays
- Paid Time Off
- And more!
Company Overview
Atlantic is an Office Technology and IT Solutions company providing horizontal niche market services to small and large corporations in the New York City metropolitan area, and the Greater Philadelphia and Delaware Valley. It was founded in 1959, and is headquartered in New York, New York, USA, with a workforce of 201-500 employees. Its website is https://tomorrowsoffice.com/.
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