Nationwide is a company dedicated to delivering extraordinary care to help individuals and businesses prepare for and protect their future. The Financial Services Representative will provide timely and efficient service for an assigned product and/or service center, ensuring that customers receive exceptional care while managing workflow and meeting service level agreements.
Responsibilities
- Processes business requests according to government regulations, contract provisions and internal procedures and controls. Adheres to high standards of professional conduct consistent with the delivery of excellent customer service
- Provides outstanding quality customer service by demonstrating and understanding customer needs and emphasizing timely responses
- Maintains current knowledge of contract and product provisions, administration of Nationwide products, processing systems and related federal and state regulations
- Integrates lean methodology into daily interactions through problem-solving meetings and team huddles
- Consults and interprets contract provisions for current and past products and assumed business for policyholders, agents/brokers and other operating units. Includes understanding topics that require insurance or securities license and registration and understands when and how to route those inquiries to the properly registered representative
- May perform other responsibilities as assigned
Skills
- Must reside within 35 miles of Grandview: One Nationwide Plaza, Columbus, OH, 43215
- Ability to provide timely, efficient service for an assigned product and/or service center internal and external customer
- Adheres to high standards of professional conduct consistent with the delivery of excellent customer service
- Maintains current knowledge of contract and product provisions, administration of Nationwide products, processing systems and related federal and state regulations
- Integrates lean methodology into daily interactions through problem-solving meetings and team huddles
- Consults and interprets contract provisions for current and past products and assumed business for policyholders, agents/brokers and other operating units
- Ability to understand, anticipate and proactively act on customer needs
- Proven decision-making skills necessary for customer contacts
- Effective team-building and collaboration skills
- Associates must acquire the required federal and/or state licenses/registrations within the time period designated by the business unit
- FINRA Series 6 license preferred, and may be required, based on assigned product/line-of-business or distribution system
- One to three years of work experience with product-related customer service work experience preferred
- General knowledge of office practices, customer service, information systems and insurance/financial services industry practices (i.e. annuities, mutual funds) preferred
- Effective verbal and written communications skills to effectively communicate with others
- Basic analytical and problem resolution skills
- Proven ability to research, analyze and solve problems, leveraging existing processes and procedures
Benefits
- Medical/dental/vision
- Life insurance
- Short and long term disability coverage
- Paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
- Nine paid holidays
- 8 hours of Lifetime paid time off
- 8 hours of Unity Day paid time off
- 401(k) with company match
- Company-paid pension plan
- Business casual attire
Company Overview
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