Patrique Mercier Recruitment FR is excited to present a fantastic opportunity for a Finnish Speaking Airline Customer Service Agent. This role is ideal for individuals who have a love for travel and a strong commitment to providing exceptional service to Finnish-speaking passengers seeking assistance with their airline needs.
Responsibilities
- Deliver outstanding customer support to Finnish-speaking clients through multiple channels like phone, email, and chat.
- Assist passengers with various inquiries including flight bookings, cancellations, and changes.
- Efficiently resolve customer complaints and issues with professionalism and care.
- Maintain up-to-date knowledge of airline services, policies, and industry developments to offer accurate information.
- Document all customer interactions and maintain records in the CRM system.
- Collaborate with team members and other departments to ensure a seamless customer experience.
- Engage in ongoing training to enhance product knowledge and service delivery.
Requirements
- Fluency in Finnish and English, with excellent verbal and written communication skills.
- Experience in customer service, ideally within the airline or travel sector.
- Strong interpersonal skills with a focus on resolving issues efficiently.
- Able to thrive in a fast-paced environment while managing multiple priorities.
- Familiarity with customer service software and proficiency in Microsoft Office.
- Detail-oriented with strong organizational capabilities.
- A genuine enthusiasm for travel and a desire to assist customers in creating positive experiences.
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- And Much More...
About the company
Patrique Mercier Recruitment – Connecting Talent with Opportunity Across Europe and Beyond
Patrique Mercier Recruitment is a premier international recruitment agency specializing in multilingual talent acquisition for some of the world’s leading companies. With a strong presence across Europe and expanding operations globally, we connect top-tier candidates with roles in customer service, technical support, sales, and more—across diverse industries such as tech, travel, finance, and e-commerce.
Headquartered in Greece, with virtual and physical offices in Spain, Portugal, Japan, Belgium, and beyond, we pride ourselves on our personalized approach to recruitment. Whether you’re a job seeker looking to start an exciting career abroad or a company searching for the perfect addition to your team, our mission is to deliver efficient, tailored hiring solutions that create long-term success.
What sets us apart is our commitment to people. From offering relocation support and career coaching to building lasting partnerships with our clients, we ensure that every recruitment journey is smooth, transparent, and human-centered.
At Patrique Mercier Recruitment, we don’t just fill vacancies—we build futures.
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