Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. They are seeking a Full Stack Marketer who can stretch across the marketing journey, from understanding customer needs to creating and publishing content, while leveraging AI tools to enhance their marketing efforts.
Responsibilities
- You’ll work directly on product launches, content campaigns, events, and a lot more
- You’ll collaborate with others, but not in a way that creates gatekeeping or dependency
- Full stack Marketers turn ideas into market impact with speed, creativity, and technical depth, and what will matter most is shipping great work
- You’ll use AI tools to move faster, raise the quality bar, and invent new ways to market
Skills
- Ambitious - You want to have a very successful career. You want to stand out in your field and be the best you can be. You think big. The companies that will win in AI will all be very ambitious
- Competitive - You want to win. You'll always go the extra mile to do what it takes. This is a highly competitive time, AI makes it easy to start new companies, copy features, and be in the game quickly
- Confident - You're willing to be wrong. You don't look for approval. You back yourself and your team. You prioritize progress and shipping over slowing things down to get leader input. You ask for forgiveness, not permission
- Curious - You want to learn. You're constantly reading, trying new technology, and asking why things are the way they are. You seek new ideas and better ways of working
- Someone Who Delivers Great Work - You have high output that passes our standards. You make every day count. You don't like any day where something wasn't made, built, or shipped. You put no value on docs or meetings for their own sake. You reliably ship
- A Hard Worker - You want to work. You love work. You find great meaning in work. This is a time of hard work-competitors are working very hard, and we must too
- Intellectually Engaged - You use your brain to the absolute maximum. AI is moving fast and it's technical. You need full brain power and full attention to keep up
- Internet-Native - You live in the medium you build. You understand how digital culture works, what resonates, and what feels outdated. The medium is changing fast-what worked before doesn't work anymore. You can't be successful with a technology you don't personally use and understand
- Someone With Taste - The hardest thing to measure, maybe the most important thing on this list. You understand the zeitgeist and stay on top of trends. You use your experience to deliver things that deeply resonate emotionally with people. You grow your experience by immersing yourself in art, design, and culture
- Technical - You're passionate about technology. You love learning how it works. You try new products to understand them. This is a technical time-you need to understand the technology you're helping support
- Impatient - You optimize for shipping. You believe all that matters is what exists outside our office walls. You hate when we're slow and work hard to eradicate the root causes
- Someone Who Loves Change - You thrive in ambiguity. You love leading people through transformation and building something new and better
- Research - You can do research to understand customers, stakeholders, and what they need, think, and do. You apply the same research mindset to internal customers-what does a sales rep need? What blockers does a Marketing Generalist face?
- Communication (Especially Writing) - You're excellent at communicating ideas clearly. You write crisp briefs, synthesis memos, and updates that drive alignment. You know when to write and when to talk
- Critical Thinking - You reason from first principles. You don't accept 'that's how it's always been done.' You question assumptions and find better ways forward
- Creativity - You come up with new ideas and new ways of doing things. You see connections others miss. You're not constrained by how things worked before
- Collaboration - You work well across functions. You build trust quickly. You make other people better and more effective
- Relationship Building - You're good at making connections and building relationships-from internal stakeholders to customers to external partners
- Analysis - You measure whether what you're doing is having impact. You use data to make decisions and iterate quickly
Benefits
- Corporate bonus program
- Sales incentive
- Stock in the form of Restricted Stock Units (RSUs)
- Full benefits package
Company Overview
Company H1B Sponsorship
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