Company Description
Engineered in Berlin. Driving the Future of Europe.
At AUTODOC, we are proud to be a homegrown European success story. Founded in Berlin in 2008 and still headquartered in the heart of the continent today, we have evolved from a local specialist into Europe’s leading online platform for the automotive aftermarket.
Our strength lies in our unique identity: we are a digital-first, e-commerce powerhouse with strong German roots and an expansive reach across 27 European countries. This continental focus allows us to blend our heritage with high-tech innovation, staying agile and closely connected to the markets we serve.
Today, our team of more than 5,500 professionals from over 50 different countries is redefining mobility through cutting-edge technology. Bring your talent and expertise to a company that is building a sustainable, tech-driven future for drivers everywhere.
Come join us and impact the future of AUTODOC!
Job Description
We are seeking an enthusiastic and customer-focused German-speaking Customer Support Agent to join our growing team in Chișinău, Republic of Moldova. In this role, you will be the voice of our organisation, delivering exceptional support to our German-speaking customer base. You will handle inquiries with professionalism and empathy, resolve issues efficiently, and ensure that every interaction reflects our unwavering commitment to customer satisfaction. This is an excellent opportunity to advance your career in a dynamic, supportive environment where your communication skills and genuine care for customers truly make a difference.
Answer customer questions via phone, email, and chat in German with professionalism, courtesy, and enthusiasm
Resolve customer issues promptly and effectively, providing quick solutions whilst maintaining meticulous attention to detail
Document all customer interactions accurately and maintain comprehensive records within our support system
Identify complex or escalation-worthy issues and escalate them to the appropriate departments or senior staff members in a timely manner
Follow up with customers to ensure their concerns have been fully resolved and their satisfaction is achieved
Maintain a friendly, empathetic, and patient attitude whilst managing multiple customer requests simultaneously
Contribute actively to a positive team environment by sharing best practices, insights, and collaborative solutions with colleagues
Meet and exceed performance goals related to response time, resolution rate, and customer satisfaction scores
Provide constructive feedback to management regarding common customer concerns, pain points, and suggestions for product improvements
Demonstrate resilience and flexibility in adapting to changing priorities and evolving customer needs
Qualifications
Fluency in German (written and spoken); Proficiency in English is highly desirable
Proven experience in customer support, customer service, or a related customer-facing role
Strong communication and people skills, with the ability to remain calm and composed under pressure
Excellent problem-solving abilities and meticulous attention to detail
Proficiency with IT systems and customer relationship management (CRM) tools
Ability to multitask and prioritise effectively in a fast-paced, dynamic environment
Demonstrated empathy, patience, and genuine care when interacting with customers
High school diploma or equivalent qualification
Strong organisational skills and the ability to manage time effectively
Collaborative mindset with a commitment to supporting team members and fostering a positive workplace culture
Additional Information
Schedule 9:00 - 21:30 (8 hours rotational shift),
Work in the office/remotely
Time Type: Full time