Be part of Aptum Virtual Solutions pioneering team for Healthcare Virtual Assistants . Works closely with medical professionals in the US. Be in the forefront and ensure that the best interests of the healthcare provider, patient, and medical establishment are met.
You Will…
• Manage inbound and outbound calls to and from patients, providers, and healthcare insurance companies regarding inquiries, appointments, and data verification
• Navigate through different EMR (Electronic Medical Records) systems such as “Cerner, Epic, AthenaNet/AthenaHealth, NextGen”
• Verify the healthcare insurance coverage and eligibility
• Provide exceptional administrative support which includes (data entry, appointment scheduling, email management, record management, and time-keeping)
• Establishing a professional relationship with medical professionals and patients; Acts as a primary liaison between patients and providers
• Strict adherence and compliance with the HIPAA policy
You Are:
• Excellent in communication, both oral and written
• Demonstrating excellent time management, strong attention to detail, accuracy, impartiality, organization, and computer competences
• At least 1-2 years of experience in a medical-related background or account; work experience with US medical insurance companies
• Intermediate skills with Gsuite and/or Microsoft Office
• Familiar with Medical Terminologies
• A healthcare-related degree is (highly preferred)
• A professional license in nursing, health, or behavioral sciences is (highly preferred)
• HIPAA Certification is a plus.
System Requirements
• Computer Processor: Core i3-5th gen / AMD A8 / Ryzen 3 (2015 or later)
• Computer Memory/RAM: at least 8.00 GB
• Computer Operating System: at least Windows 7
• Headset: Any USB type headset with a noise-canceling feature
Join Us
