Role Description
The Executive Support Consultant serves as the Single Point of Contact, owner and navigator of the relocation process for senior level/ Executive VIP customers. Responsibilities include, but are not limited to:
• Providing 24/7 availability
• Administering relocation policy/program including full scope of outsourced domestic and/or international services
• Maintaining a reduced caseload while ensuring client needs are met in a timely efficient manner through delivery of excellent service
Preference is for both domestic and international experience, but either will be considered.
Qualifications
• Minimum 2 years Domestic Homesale and/or International experience required
• Bachelor degree or 3 years experience in the customer service relocation industry required
• Demonstrated technical skills including Atlas, Hex, Cartus Online, EXCEL, WORD, and other systems and applications as may be required
• High level of accuracy and process orientation required
• Demonstrated ability to problem solve and manage multiple priorities required
• Strong communication, interpersonal and influencing skills required
• Proven top block service history required
• Demonstrated leadership skills required
Requirements
• Provide single point of coordination for all phases of relocation activities on behalf of client as outlined in contractual agreement
• Perform exemplary, high-touch service through:
• Timely, proactive communication and caseload management
• Reduction of touch points between customer and suppliers
• Coordination between suppliers to avoid duplication of customer document submission
• 24/7 accessibility
• Assistance with completing customer’s needs assessment and required documentation
• Hands on review, interpretation, and communication of supplier reports (i.e. bma’s, appraisals, inspections, household goods surveys, etc) as applicable to each move
• Demonstrate knowledge of CARTUS products and services in all interactions with client and customer
• Coordinate/Facilitate CARTUS’s products and services to assigned customers according to prescribed CARTUS’s standards
• Conduct weekly updates with suppliers and support groups servicing assigned caseload
• Recognize and identify cross-selling opportunities based on transferees needs to generate new sources of revenue
• Ensure data integrity in all CARTUS systems
• Maintain and enhance relationships with CARTUS’s internal departments and external suppliers/partners in regards to meeting and exceeding client needs
• Track policy exceptions in Atlas and communicate requests and trending as may occur to the Account Executive
• Provide data input for client customized reports
• Participate in special projects as needed, including client presentations, client/supplier training
Company Description
Cartus is an industry leader in global talent mobility and corporate relocation services, managing all aspects of an employee’s move across 190+ countries to facilitate a smooth transition in what otherwise may be a stressful process.
• Supports hundreds of corporate and government clients—including more than a third of Fortune 100 companies
• Offers domestic and international mobility, recruitment and talent management, outsourcing, policy consulting and DEI mobility solutions
• Provides international assignment compensation and gross-up services, remote and hybrid workforce solutions, and language and intercultural solutions
• Cartus is a subsidiary of Anywhere Real Estate Inc.