[Hiring] Health Coach @Cadence Health

Role Description The Cadence Health team is seeking a remote NBHWC Certified Health Coach (internally known as a Clinical Navigator) to provide virtual patient support across Cadence care programs. In this role, you will support Medicare patients living with chronic conditions by: • Reinforcing care plans • Encouraging adherence to medications and preventive care • Providing education that helps patients better manage their health Clinical Navigators deliver proactive, patient-centered outreach and follow-through. Depending on program needs, your work may include: • Structured patient check-ins • Coaching and goal-setting • Care coordination to close gaps in care • Addressing barriers such as access to resources, transportation, or medication refills • Documenting patient interactions in the Cadence platform • Collaborating closely with the clinical team to escalate concerns • Coordinating next steps to ensure patients feel supported, informed, and engaged throughout their care journey Schedule: • This is a full-time, remote position based in the United States. • Standard working hours are Monday through Friday. • Schedule options are either: • Mountain Time: 8:00 AM to 5:00 PM or 9:00 AM to 6:00 PM • Pacific Time: 8:00 AM to 5:00 PM or 9:00 AM to 6:00 PM What you'll do: • Conduct outbound telephonic patient outreach to support patients enrolled in Cadence care programs • Provide one-on-one coaching and support to patients managing chronic conditions, including but not limited to type 2 diabetes, hypertension, and cardiovascular disease • Help patients execute personalized care plans and achieve their goals by providing education and coaching focused on behavior modification, nutrition, physical activity, and self-management strategies using evidence-based techniques such as motivational interviewing and SMART goals • Conduct comprehensive assessments of patients' health status, lifestyle behaviors, nutritional habits, and readiness to change • Support patient care delivery by performing assigned tasks in accordance with Cadence clinical policies and established protocols, under appropriate clinical supervision • Educate patients on disease management, medication adherence, symptom recognition, and prevention strategies • Monitor patients' progress, adherence to treatment plans, and health outcomes through regular check-ins and remote monitoring tools • Document patient interactions, outcomes, and follow-up plans in the Cadence platform • Identify barriers to care (including social needs) and connect patients with resources or internal support pathways • Collaborate in real time with clinicians and patient support teams using tools such as our Cadence Platform, Google Workspace, and Slack • Contribute feedback to improve workflows in a fast-moving, change-oriented environment Qualifications • An active NBHWC health coaching certification is required • At least 1 year of experience as a health coach is required • Experience providing patient education and support to individuals managing chronic conditions is required • Remote work readiness (including stable high-speed WiFi) is required • Fluency in Spanish is strongly preferred Requirements • Strong patient education, coaching, and care coordination skills • Skilled in supporting patients in managing their health and chronic conditions by meeting them where they are in life - considering their age, lifestyle, and diet • Strong documentation habits and attention to detail • Reliable attendance and strong schedule adherence • Exceptional written, verbal, and interpersonal communication skills • Ability to work independently in a remote, fast-paced environment with evolving workflows • Tech-savvy and comfortable navigating and/or troubleshooting multiple systems while engaging patients virtually Benefits • Competitive salaries and quarterly incentives • Medical, dental, and vision insurance • Competitive PTO • 401K and 401K match • National and local discounts powered by TriNet • Onboarding stipend for remote equipment and home office setup • Paid Parental Leave • Charitable Donation Match program