Job Description:
• Prioritize and manage multiple client accounts efficiently, ensuring consistency and high-quality
• Deliver HR services across all client accounts; including but not limited to: General HR Administration, On/offboarding Management, Compliance Assistance, LOA, Handbook/Policy Development, Performance Management, SOP creation, etc.
• Support HCMU clients with HRIS system support if applicable
• Act in a client lead communication and facilitation position for accounts that may have multiple services or multiple HCMU consultants
• Develop and maintain strong client relationships and foster trust and confidence, proactive communication, and responsiveness.
• Work closely with Project Managers, Client Relationship Managers and/or Technical Account Managers to understand client deliverables and provide regular and detailed status updates, ensuring transparency and accountability.
• Collaborate with internal team members to identify opportunities for process improvement.
• Apply HR knowledge and experience to anticipate potential challenges and proactively address any issues that may arise.
• Propose and implement solutions to improve service delivery and client satisfaction.
• Stay updated on industry trends, regulatory changes, and best practices in HR.
• Serve as a first point of escalation for employee relations concerns and coach managers through early-stage issues.
• Conduct initial fact-finding for low-risk investigations and prepare summaries for HR leadership.
• Provide guidance to managers on progressive discipline, performance documentation, and policy interpretation.
• Support management efforts during HR program rollouts by preparing guides, FAQs, or micro-trainings.
• Support clients with LOA service with Managed LOA product
• Train or teach additional HR Specialists on client tasks or HR items that may be needed to support client service delivery within HR product.
• Perform any additional tasks or responsibilities as assigned.
Requirements:
• Prior experience working in a multi-client environment is required.
• Bachelors degree in human resources, business administration, or related field.
• Minimum of 2-4 years of experience in HR Generalist, Specialist, Consultant or Business Partner roles, preferably in a client-facing capacity.
• Proven track record of successfully managing multiple client accounts and projects simultaneously.
• Comprehensive understanding of HR principles, practices, and regulations.
• Prior Payroll/Benefits processing experience a plus.
• Exceptional communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels.
• Highly organized with keen attention to detail and the ability to prioritize tasks effectively.
• Proficiency in HRIS platforms and other relevant software applications (Examples: SAP, Oracle, Workday, Paylocity, Paycor, UKG Ready, UKG Pro, Ceridian Dayforce, ADP WFN, Paycom and/or Paychex)
• Professional certifications such as PHR, SPHR, or SHRM-CP are a plus.
Benefits:
• health insurance (medical, dental, vision, and life)
• voluntary benefits
• pet insurance
• retirement plan
• PTO