Main responsibilities
Lead & Referral Management
Monitor pipeline progress and maintain data accuracy.
Coordinate communication between prospects, Deal teams, and implementation teams.
Ensure a seamless handover from sales through onboarding.
Customer & Partner Coordination
Act as a key point of contact throughout the customer journey.
Support customer onboarding and implementation activities.
Coordinate meetings, follow-ups, and project milestones.
Identify and resolve customer issues by working with internal and external stakeholders.
Maintain strong relationships with customers and partners.
Market Development & Community Engagement
Build and maintain relationships with local HR, recruitment, payroll, and business communities.
Participate in local networking groups, professional associations, events, and online communities.
Support Deal's local market expansion initiatives.
Promote webinars, events, and educational content.
Generate awareness and introductions through professional networks.
Event Support
Assist with planning and coordinating local events, webinars, and community initiatives.
Represent the business at relevant HR, payroll, and employment-related events.
Create opportunities for Deal's sales team to engage qualified prospects.
Operational Excellence
Develop and maintain efficient processes for managing leads and customer interactions.
Create reports on pipeline activity, referrals, and market engagement.
Ensure consistent execution of operational workflows.
Identify opportunities for process improvement.
Requirements
Essential
Experience in customer success, operations, recruitment, HR, payroll, partnerships, or account coordination.
Strong organisational and project coordination skills.
Excellent relationship-building and communication abilities.
Experience managing multiple stakeholders and priorities.
Comfortable working across sales, operations, and customer-facing activities.
Proficiency with CRM systems and productivity tools.
Desirable
Background in recruitment, HR, payroll, HR technology, or professional services.
Existing network within local HR or recruitment communities.
Experience supporting events, partnerships, or community engagement initiatives.
Knowledge of global employment, payroll, HR technology, or workforce management solutions.
Fluency in English and the local market language.
About us
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