About the role
We’re looking for a digitally savvy Instructional Designer to create clear, practical, and scalable training content for our SaaS platform in the property technology (prop tech) space. This role focuses on building content across formats—including eLearning, video, webinars, onsite training materials, and documentation—to support both customer education and internal enablement.
This is a hands-on, content-focused role. You’ll spend most of your time working directly in the product, learning workflows, and turning them into simple, effective training materials. The ideal candidate is a strong builder who can quickly understand how a product works and create high-quality content using modern tools, including AI.
What You'll Do
Design and build training content across formats, including:
Self-paced eLearning modules
Video tutorials and screen recordings
Recorded webinars and walkthroughs
Onsite training materials (guides, decks, exercises)
Written documentation and help content
Work directly within the product to understand workflows and translate them into clear, user-friendly training
Partner primarily with customer-facing teams (e.g., customer success, support) to gather input and identify content needs
Create scripts, outlines, and structured content for video and digital learning
Use AI tools (writing, video, voiceover, editing, etc.) to increase speed and consistency of content production
Maintain consistency in tone, structure, and quality across all materials
Update and improve content as the product evolves
Organize and manage content within LMS or knowledge base systems
Qualifications
2–4 years of experience creating digital training, instructional, or educational content
Strong ability to learn software products quickly and explain them clearly
Excellent writing and content organization skills—you can make complex workflows simple
Experience with eLearning tools (Articulate, Captivate, or similar) or willingness to learn
Experience creating or editing video content (screen recordings, tutorials, etc.)
Comfort using AI tools to support content creation (or strong willingness to learn)
Ability to manage multiple projects and work independently
Strong attention to detail and consistency
Even Better If You Have
Experience working with SaaS products or B2B software
Familiarity with LMS platforms or knowledge base tools
Basic video editing or multimedia production skills
Experience creating materials for instructor-led or onsite training (without necessarily facilitating)
What Success Looks Like
Clear, easy-to-follow training content that helps users confidently navigate the product
High-quality materials that support both self-service and onsite training programs
Consistent, efficient output across multiple content formats
Content that stays current with ongoing product updates
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