**Join blithequark's dynamic team as a Customer Service Representative - Water Billing, where you will play a vital role in delivering exceptional customer experiences and ensuring the smooth operation of our water billing services.**
**About blithequark**
blithequark is a forward-thinking organization dedicated to providing top-notch services to our community. We strive to create a work environment that fosters collaboration, innovation, and growth. Our team is passionate about making a positive impact, and we're excited to welcome like-minded individuals to join our mission.
**Job Summary**
As a Customer Service Representative - Water Billing at blithequark, you will be the first point of contact for our customers, providing timely and accurate responses to their inquiries. You will be responsible for handling a wide range of customer interactions, from routine telephone inquiries to data entry and record-keeping. If you're a customer-focused individual with excellent communication skills and a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.
**Key Responsibilities**
* Respond to routine telephone inquiries from the public and other city departments, providing accurate and timely information on prior service connections, disconnections, transfers, extensions of payment, sewer/water averaging, and billing explanations.
* Enter change of service information into our data system and verify customer details to ensure accuracy.
* Maintain various computer records, including change of address, type of service used, comment files, and non-payment accounts lists.
* Post to simple numerical records and operate a two-way radio to exchange messages and information with colleagues.
* Operate a variety of basic office equipment, including printers, scanners, and fax machines.
* Maintain confidentiality of customer information and adhere to blithequark's data protection policies.
* Collaborate with colleagues to resolve customer issues and provide exceptional service.
**Essential Qualifications**
* High school diploma or equivalent required; completion of at least one course in general office practices or six months of work experience in a related field is preferred.
* Ability to pass a 35 WPM typing test prior to accepting an application or resume.
* Knowledge of general office practice and procedures, including data entry and record-keeping.
* Excellent communication and interpersonal skills, with the ability to establish and maintain effective working relationships with coworkers and the general public.
* Ability to read, understand, and interpret city policies and procedures.
* Valid operator's license with a good driving record required.
**Preferred Qualifications**
* Previous experience in a customer service or administrative role, preferably in a government or utility setting.
* Knowledge of water billing systems and procedures.
* Familiarity with basic office software, including Microsoft Office and Google Suite.
* Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
**Skills and Competencies**
* Excellent communication and interpersonal skills.
* Ability to work independently and as part of a team.
* Strong problem-solving and analytical skills.
* Ability to maintain confidentiality and handle sensitive customer information.
* Proficiency in basic office software and equipment.
* Ability to adapt to changing priorities and deadlines.
**Career Growth Opportunities and Learning Benefits**
At blithequark, we're committed to helping our employees grow and develop their skills. As a Customer Service Representative - Water Billing, you'll have access to:
* Ongoing training and development opportunities to enhance your skills and knowledge.
* Mentorship and coaching from experienced colleagues.
* Opportunities for career advancement and professional growth.
* A supportive and inclusive work environment that fosters collaboration and innovation.
**Work Environment and Company Culture**
blithequark is proud to offer a dynamic and inclusive work environment that values diversity, equity, and inclusion. Our team is passionate about making a positive impact, and we're committed to creating a workplace that's welcoming and supportive of all employees. As a Customer Service Representative - Water Billing, you'll have the opportunity to work in a fast-paced environment that's always evolving and improving.
**Compensation, Perks, and Benefits**
We offer a competitive compensation package that includes:
* A salary range of $40,000 - $55,000 per year, depending on experience.
* Comprehensive benefits, including medical, dental, and vision insurance.
* Paid time off, including vacation, sick leave, and holidays.
* Opportunities for professional development and career advancement.
* A supportive and inclusive work environment that values diversity, equity, and inclusion.
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application online at [www.governmentjobs.com/jobs/797812-0/customer-service-representative-water-billing](http://www.governmentjobs.com/jobs/797812-0/customer-service-representative-water-billing). We look forward to hearing from you!
**Equal Employment Opportunity**
blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and respectful of all employees, and we're proud to offer a work environment that values diversity, equity, and inclusion.
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