Introduction to blithequark
At blithequark, we are revolutionizing the field of dentistry with our cutting-edge, seamless, and connected 3D dental imaging software and solutions. With over a decade of experience and a proven track record of success, our tools have empowered thousands of labs and dental practices to stay ahead of the curve. Our mission is to accelerate the path to digital dentistry, enabling dentists to competently diagnose any patient scan in 3D. Just like osteoids in the human body, which form the foundation of bones, blithequark is providing the essential software for dental practice success.
About the Role
As a Junior Dental Customer Support Specialist at blithequark, you will play a vital role in bridging the gap between our customers and our production team. You will work closely with our dental professionals to ensure that our final products meet the exact specifications of our doctors. Your tasks will range from assisting doctors with submitting their data, resolving issues, and providing support in planning cases using our software. You will be the face of blithequark, providing exceptional customer service and support primarily through phone and email, handling both independent and collaborative cases.
Key Responsibilities
- Complete department training requirements under direct supervision to ensure a comprehensive understanding of our software and solutions
- Conduct surgical case planning with doctors to provide personalized support and guidance
- Provide product assistance via phone and email to resolve issues and address customer queries
- Conduct product training with new customers to ensure a smooth onboarding process
- Follow up with surgical case progress to ensure timely and successful outcomes
- Build a professional working relationship with doctors to foster trust and collaboration
- Provide clinical feedback from doctors to the production team to drive continuous improvement
- Train for and complete bone reduction cases with direct supervision to expand your skill set
- Successfully pass validation training to demonstrate your expertise and commitment to quality
- Handle complaints and resolve kickbacks in a professional and efficient manner
- Receive and process 3rd party data to ensure seamless integration and support
- Perform other relevant duties as assigned to contribute to the team's success
Essential Qualifications
To be successful in this role, you should possess:
- Strong computer knowledge and the ability to quickly learn new software applications
- Capable of learning clinical dental terms and medical concepts to provide effective support
- Excellent phone skills and strong verbal and written communication skills to interact with customers and colleagues
- Strong attention to detail, multi-tasking ability, and organizational skills to manage multiple cases and priorities
- High accountability and responsibility to ensure timely and accurate support
Preferred Qualifications
While not required, the following qualifications are preferred:
- Experience in the medical or dental industry to provide a deeper understanding of customer needs
- Experience in radiology to enhance your knowledge of imaging and diagnostic procedures
- Experience speaking to medical professionals on the phone to develop your communication and interpersonal skills
- Flexibility and the ability to multitask to adapt to changing priorities and customer needs
Minimum Education and Experience Required
To be considered for this role, you should have:
- A Bachelor's degree in Biology or a related field to provide a solid foundation in scientific principles
- 0-1+ year of full-time work experience in a related field to demonstrate your potential and commitment to growth
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our team members. As a Junior Dental Customer Support Specialist, you will have the opportunity to:
- Develop your skills and knowledge in 3D dental imaging and software applications
- Work closely with experienced professionals to gain insights and expertise
- Contribute to the development of new products and solutions to drive innovation and success
- Potentially grow into our Certified Dental Consultants role, working independently and contributing to larger-scale projects
Work Environment and Company Culture
At blithequark, we pride ourselves on our casual work culture, which fosters collaboration, creativity, and growth. You will be part of a dynamic team that values:
- Team bonding activities and social events to build relationships and camaraderie
- Gym stipend and employee assistance plan to support your well-being and work-life balance
- Casual work environment to promote comfort and productivity
Compensation, Perks, and Benefits
We offer a comprehensive compensation package, including:
- Health, Dental, and Vision care for you and your family to ensure your well-being
- 401K savings plan with employer matching to support your financial future
- Generous PTO leave and paid holidays to provide time for rest and relaxation
- Other perks and benefits to recognize and reward your contributions
Conclusion
If you are a motivated and passionate individual with a strong desire to make a difference in the field of dentistry, we encourage you to apply for the Junior Dental Customer Support Specialist role at blithequark. As a member of our team, you will have the opportunity to work with cutting-edge technology, develop your skills and knowledge, and contribute to the success of our customers and our company. Join us in our mission to accelerate the path to digital dentistry and apply today!
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