Join Our Innovative Team as a Lead Retail Customer Service Associate
Are you a results-driven and customer-focused professional looking for a new challenge? Do you have a passion for delivering exceptional service and driving business success? We are seeking a highly skilled Lead Retail Customer Service Associate to join our team in our innovative remote office. As a Lead Retail Customer Service Associate, you will have the opportunity to work in a fast-paced and dynamic environment, utilizing your consultative skills to anticipate needs, suggest alternatives, and provide solutions to colleagues and customers.
About Our Company and Industry
At FedEx Office, we are committed to delivering market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Our company values diversity, inclusion, and equality, and we strive to create a work environment that is engaging, challenging, and rewarding for all employees. As a leading provider of printing and shipping services, we are dedicated to helping our customers achieve their goals and succeed in their businesses.
Position Summary
As a Lead Retail Customer Service Associate, you will be knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping. You will consistently deliver a positive customer experience to all customers, taking customer orders, coordinating store activities, providing pricing information, recommending FedEx Office products and services, producing complex orders, operating equipment that requires advanced operational knowledge and expertise, and managing, monitoring, and facilitating all production processes.
Key Responsibilities
- Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers
- Manages production flow to ensure all production orders are done right and on time
- Takes customer orders, giving pricing information, performs consultative selling to customers, and recommends FedEx Office products and services
- Tracks and logs all production jobs
- Takes lead responsibility for digital imaging, scheduling, and running black and white or color production on full-service orders, including finishing services and large job management
- Sets up complex orders and performs multiple tasks at the same time
- Ensures quality during and after production process
- Ensures communication among shifts
- Coordinates pick-up and delivery of customer orders
- May provide leadership to team members on an assigned shift
- Assists in the training of store team members
- Collates, sorts, and organizes customer orders
- Operates the Point of Sale terminal (POS), handles financial transactions, and makes change
- Completes required financial paperwork and may assist with financial reporting, including daily sales, close-outs, and bank deposits
- Follows instructions of supervisors and assists other team members in performing store functions
- Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety, and security policies and procedures
Essential Functions
- Ability to stand during entire shift, excluding meal and rest periods
- Ability to move and lift 55 pounds
- Ability, on a consistent basis, to bend/twist at the waist and knees
- Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
- Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
- Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
- Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
- Ability, on a consistent basis, to work with minimal supervision
- Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business
Minimum Qualifications and Requirements
To be considered for this role, you must have:
- High school diploma or equivalent education
- 2+ years of specialized experience
- Excellent verbal and written communication skills
Preferred Qualifications
We prefer candidates with:
- Previous experience in a retail or customer service environment
- Knowledge of printing and shipping services
- Experience with Point of Sale systems and financial transactions
Skills and Competencies Required for Success
To succeed in this role, you must have:
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Excellent problem-solving and analytical skills
- Ability to work independently and as part of a team
- Strong attention to detail and organizational skills
Career Growth Opportunities and Learning Benefits
At FedEx Office, we are committed to the growth and development of our employees. As a Lead Retail Customer Service Associate, you will have opportunities to:
- Develop your leadership and management skills
- Learn about our business and industry
- Improve your communication and customer service skills
- Advance your career within the company
Work Environment and Company Culture Highlights
Our remote office offers a dynamic and supportive work environment that values diversity, inclusion, and equality. As a Lead Retail Customer Service Associate, you will have:
- Flexible work arrangements and remote work options
- Opportunities for professional growth and development
- A collaborative and supportive team environment
- Access to competitive compensation and benefits
Compensation, Perks, and Benefits
We offer a competitive compensation package, including:
- $18.40 - $21.62 per hour
- Health, vision, and dental insurance
- Retirement and tuition reimbursement
- Additional pay, premiums, or bonus potential
Conclusion
If you are a motivated and customer-focused professional looking for a new challenge, we encourage you to apply for this exciting opportunity as a Lead Retail Customer Service Associate. With our innovative remote office and opportunities for growth and development, you can take your career to the next level and achieve your goals. Don't hesitate to apply today!
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