Lead Systems Engineer -L4

About the Role We are looking for an experienced Lead Systems Engineer -L4  to join a growing Managed Services Provider (MSP) supporting a diverse portfolio of small to medium-sized businesses. This is an excellent opportunity for a highly motivated technical professional who enjoys solving complex infrastructure challenges, leading technical projects, and delivering exceptional customer outcomes. The successful candidate will thrive in a fast-paced environment, enjoy continuous learning, and take pride in delivering high-quality solutions while contributing to ongoing service improvements. About the Client You will be working with a well-established Australian managed services provider that delivers reliable IT support, cloud solutions, procurement, and software licensing services to small and medium-sized businesses across a range of industries. The organisation has built a strong reputation for delivering high-quality customer service and fostering long-term client partnerships. Their collaborative culture encourages ownership, continuous improvement, and technical excellence. \n Ideal Profile Experience & Background Minimum of 7-10 years' experience within a Managed Services Provider (MSP) or multi-client IT services environment. Strong experience supporting Microsoft 365 environments. Ability to independently learn, evaluate, and implement new technologies. Proven ability to contribute to service improvement initiatives. Relevant IT qualifications or industry certifications are highly regarded. Technical Skills Essential Microsoft 365 administration Microsoft Intune Microsoft Windows Server and Desktop Operating Systems Router and firewall administration Network administration Microsoft Defender or other endpoint protection platforms Desirable ConnectWise Automate or similar RMM platforms ConnectWise Manage or similar ticketing systems Microsoft Azure Microsoft PowerShell Cloudflare products Azure Virtual Desktop (AVD) or other VDI technologies Microsoft Teams Phone System Microsoft Power Automate Microsoft Sentinel or other SIEM platforms Security frameworks such as CIS or NIST Ubiquiti UniFi macOS support ITIL knowledge Certifications Microsoft 365 Expert, Azure Associate, or equivalent certification Networking and/or firewall certification Cybersecurity certification Commitment to ongoing professional development and technical certification Personal Attributes Excellent verbal and written English communication skills Strong analytical and troubleshooting abilities High attention to detail Self-motivated with the ability to work independently and collaboratively Strong time management and multitasking skills Fast learner with a proactive and inquisitive mindset Committed to delivering quality outcomes and seeing tasks through to completion Responsibilities Technical Escalation & Support Act as the primary escalation point for Level 1 and Level 2 support engineers. Troubleshoot Microsoft 365, Microsoft Intune, networking, and enterprise application issues. Configure and support Single Sign-On (SSO) using Microsoft Entra. Assist clients in meeting cybersecurity and compliance framework requirements. Troubleshoot Sophos firewalls and Ubiquiti UniFi networking solutions. Monitor service tickets to ensure timely resolution within agreed service levels. Monitor system alerts, logs, and proactively address issues. Identify system vulnerabilities and implement appropriate remediation. Perform root cause analysis to minimise recurring incidents. Projects & Implementation Design, plan, and deliver IT infrastructure projects. Lead Microsoft 365 and file server migrations. Deploy and configure Microsoft Intune environments. Deliver SharePoint migration projects. Implement disaster recovery solutions. Configure networking infrastructure, including firewall deployments. Support technical research and solution design alongside the Technical Manager. Documentation & Service Excellence Build and maintain comprehensive technical documentation, diagrams, knowledge base articles, and system records. Maintain accurate project and service documentation within documentation platforms. Foster strong client relationships through professional communication and high-quality service delivery. Demonstrate professionalism and accountability in all customer interactions. Maintain accurate time recording and documentation for all completed work. How we take care of our team 💰 Get paid in Australian Dollars 🏥 Medical insurance from day one for you + spouse (or parents if unmarried) 🩺 Generous OPD coverage from doctor visits to all your medical needs 🏡 Home office setup allowance to build your ideal workspace 🌐 Internet allowance to keep you connected 💪 Gym & wellness allowance to stay fit and balanced 🎉 Work hard, play hard – regular team events & engagement activities 🧠 Diji Assist – Mental health & counseling support when you need it 📚 We invest in you – reimbursement for industry certifications 🗣️ Open-door culture – your ideas and feedback always matter 🌍 Flexible work – home or office, wherever you do your best work 🏆 Rewards & recognition that actually recognize you 🥳 Great christmas & financial year-end parties to unwind with your loved ones \n