Knox Systems, Inc. is a leading provider of secure cloud and AI environments for the U.S. government. The Cloud Operations Specialist (L1) role involves first-line monitoring, triage, and rapid incident response across multi-tenant and single-tenant cloud environments to ensure system availability, security, and compliance.
Responsibilities
- Monitor infrastructure, applications, and network health using tools such as Grafana, Wiz, Datadog, and CrowdStrike Falcon
- Detect, triage, and escalate alerts based on severity and business impact
- Document incident timelines, actions, and resolutions in ticketing systems (ServiceNow, Jira Service Management)
- Follow established FedRAMP incident handling and escalation procedures
- Execute predefined runbooks for system checks, restarts, and health verifications
- Validate post-maintenance and deployment health of systems and services
- Assist with system patching coordination, log collection, and audit evidence gathering
- Maintain situational awareness of system uptime, customer impact, and scheduled changes
- Support basic troubleshooting for hosted applications
- Validate API connectivity and assist in identifying failed integrations or logic errors
- Collaborate with developers and CloudOps engineers to verify deployment health after releases
- Escalate application-related issues with complete context — affected users, tenant ID, and integration dependencies
- Ensure all activities follow change control, access management, and incident response procedures
- Record detailed incident notes and maintain compliance-ready audit trails
- Participate in Continuous Monitoring (ConMon) reporting and FedRAMP evidence collection
Skills
- 1–3 years of experience in a NOC, SOC, or application support / support center environment, supporting production systems or customer-facing web applications
- Experience supporting customer-facing web applications, including alert triage, incident documentation, and escalation to engineering or platform teams
- Familiarity with Linux administration and command-line tools
- Familiarity with AWS, Azure, or GCP infrastructure services
- Understanding of network, compute, and application monitoring fundamentals
- General application troubleshooting experience, including familiarity with web-based applications, common application architectures, and foundational web technologies such as HTTP, REST APIs, and JSON
- Strong attention to detail, communication, and documentation skills
- Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or a related technical field, or equivalent practical experience supported by relevant industry certifications
- Due to the nature of our work with federal government clients and compliance with applicable regulations, this position requires U.S. citizenship
- Candidates must be able to provide documentation verifying U.S. citizenship status as part of the background check process
- Any offer of employment is contingent upon the successful completion of all required pre-employment screenings, including a background check, in accordance with applicable laws and government contract requirements
- CompTIA Security+, Linux+, ITIL v4, AWS Cloud Practitioner, or Microsoft Fundamentals (AZ-900)
Benefits
- Medical
- Dental
- Vision
- Life & Disability
- Unlimited PEO
- Employee funded 401k plan
Company Overview
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