UMA is a nonprofit healthcare educational institution with a national presence. Headquartered in Tampa, Florida and founded in 1994, UMA offers content-rich, interactive online programs as well as hands-on training at our Clearwater, Florida campus.
- Medical (including prescription), Dental, Vision (UMA subsidized)
- FSA/HSA (Depending on Medical Plan chosen)
- $50,000 Life Insurance (UMA paid)
- Additional Voluntary Life Insurance (Team Member paid)
- Employee Assistance Program – EAP (UMA paid)
- Long Term Disability (UMA paid)
- Short Term Disability (Team Member paid)
- Supplemental Insurance such as Critical Illness, Accident, and Hospital (Team Member Paid)
- Paid Time Off – 15 days accrued in year 1, 9 holidays, and 1 day of Volunteering Time Off
- 401k (eligible upon completion of 90 days of employment and must be at least 21 years of age)
- Pet Insurance
- Identity Theft Protection
Purpose of the Position:
The Manager, Admissions leads and supports a team of Admissions Representatives to ensure prospective students receive accurate, ethical, and mission-aligned guidance throughout the enrollment process. This role plays a key part in driving student enrollment by fostering team development, maintaining compliance with institutional policies, and collaborating across departments to support strategic enrollment goals.
What you’ll do:
- Team leadership: Lead a team of Admissions Representatives and Assistant Managers, ensuring alignment with institutional enrollment strategies, policies, and ethical standards.
- Oversee enrollment packet review and approval: Ensure compliance with admissions requirements and support students entering the Provisional Enrollment Period.
- Develop team performance: Provide regular feedback, training, and support to promote professional growth, retention, and high-quality student engagement.
- Implement and manage admissions processes and procedures: Implement and lead process and procedural changes, guiding staff through transitions and ensuring consistent execution.
- Monitor and interpret operational reports and enrollment data: Review data and take appropriate action to support enrollment goals and improve team performance.
- Ensure accurate and ethical communication: Conduct quality assurance checks on team interactions to maintain professionalism and clarity related to communications with prospective students. Support a seamless student enrollment experience and uphold institutional mission and values.
- Ensure accurate tracking and reporting: Support Assistant Managers in maintaining accurate tracking and reportingof student progress through the admissions pipeline.
- Lead with Care: Lead, coach, and develop team members, fostering a culture of wellness, recognition, and engagement. Meet regularly with direct reports in one-on-one and group settings to provide feedback and cultivate/maintain a positive work culture.
- Perform other duties as assigned.
Career Level Expectations:
- Lead, coach, and develop team members that are direct reports.
- Build and foster culture of accountability, learning, trust, and high performance with assigned team.
- Execute functional strategy to achieve organizational goals for short-term results (1 year or less).
- Handle difficult to moderately complex problems.
- Influence others outside of own job area regarding policies, practices, and procedures.
- Desire for growth and professional development.
Required Skills/Experience:
- Associate degree or equivalent combination of education and experience.
- 3 years of experience in Admissions or management experience with a proven track record of effective people management.
- Above-average oral and written interpersonal communication skills.
- Skills – (student-centered communication, leadership and team development, data-driven decision making, and change management).
- Ability to professionally communicate fluently in verbal and written English.
- Ability to contribute to a diverse and inclusive work environment.
- Computer literacy/basic computer skills to effectively navigate and utilize the technology required for the role.
Preferred Requirements:
- Bachelor’s degree or equivalent combination of education and experience and/or strong or advanced proficiency in any of the above required skills/experience.
- 5 years of experience in Admissions or management experience with a proven track record of effective people management.
- Work experience in a contact center environment.
- Proficient in MS Office (Word, Excel, PowerPoint) and other business tools such as Microsoft Teams.
Compliance:
- Demonstrate knowledge of and carefully follow all applicable federal and state compliance requirements and regulations including those prescribed by the U.S. Department of Education, accrediting agencies, state regulations, and internal policies and procedures.
- Effectively communicate compliance requirements to other staff as appropriate and quickly escalate any compliance concerns to the Compliance department.
- Participate in activities including, but not limited to, student recruitment activities and/or activities related to securing financial aid. Required only for positions covered by Title IV.
Work Environment/Physical Demands:
- This is a remote position.
- Home office set up, quiet place to work, and ability to hard wire into high-speed internet connection.
- May require setup of computer equipment; accommodation consideration available upon request.
- Flexibility to work evenings and weekends, as needed.
Anticipated starting salary is based on experience and qualifications.
Compensation Range$75,400—$85,000 USD
OUR VALUES
Our institutional values are shaped and validated by our team members. They describe how we strive to operate and are the standards of behavior we look to embody.
ACT WITH INTEGRITY
We operate honestly and ethically in an industry-compliant fashion. We are fair and trustworthy in our interactions with all we serve. Our team members, at all levels, lead by example and strive to do the right thing for our students and for each other. We are disciplined professionals who strive to be straightforward and dependable.
CHAMPION STUDENT OUTCOMES
We live by a strong commitment to our students and are passionate about preparing them for meaningful careers. We are deeply dedicated to ensuring students’ educational and career success. We excel at building our students’ confidence and empowering them to reach their full potential.
COMMIT TO TEAM MEMBER SUCCESS
We are committed to our team members’ success and to each other’s success. We strive to create an environment that attracts and retains the best talent while offering continuous learning, professional development and career growth opportunities. We recognize and reward our team members for their contributions to the organization and to our students.
PURSUE RESULTS WITH PURPOSE
We pursue results with a sense of urgency and purpose. We take responsibility for achieving ambitious, measurable results and hold each other accountable. We think strategically and critically, greet new ideas and challenges openly, and look for innovative solutions to challenges.
HAVE FUN. BUILD ENERGY
Enjoying what we do is central to achieving our goals. Building energy, having fun, being optimistic and creating a positive working environment are all critical to our success and that of our students. We strive to be inspired and to inspire others. We consistently show appreciation and celebrate our successes, both large and small.
WORK AS ONE
We believe that diverse, inclusive teams produce breakthrough results. We strive to build and maintain positive relationships with colleagues from all types of backgrounds by showing respect and humility when interacting with each other and resolving conflicts in a constructive manner. By working together, we win together - as one - ensuring that the goals of the company are the focal point of our efforts.
UMA will NEVER ask you to send money or ask you to provide bank account information in order for you to get reimbursed for tools to work. If you have been contacted by someone claiming to be from UMA about a job posting, you can always verify the position at https://workatuma.com/
Originally posted on Himalayas
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