The Manager Settlement Services is responsible for providing strategic and operational leadership across the Title & Settlement function, ensuring consistent delivery of high-quality services, regulatory compliance, and scalable operational performance. This role oversees multiple teams and Team Leads across Pre-Closing, Closing, Funding, Recording, and Post-Closing operations, and is accountable for end-to-end operational outcomes, financial performance, risk management, and workforce effectiveness.
The Operations Manager partners closely with Compliance, Underwriting, Technology, Sales, and Senior Leadership to drive standardization, transformation, and continuous improvement across settlement operations.
Key Responsibilities
Operational Leadership & Delivery
- Own end-to-end operational performance across Title & Settlement workflows, including Pre-Closing, Closing, Funding, Recording, and Post-Closing.
- Set and manage service delivery standards, SLAs, turn times, productivity benchmarks, and quality metrics across teams.
- Ensure consistent execution of operations in compliance with ALTA Best Practices, state-specific regulations, underwriter guidelines, and client SLAs.
- Drive operational scalability to support volume growth, onboarding of new clients, and legacy portfolio transitions.
- Act as the final escalation point for complex operational, client, underwriter, or regulatory issues.
People Management & Organizational Effectiveness
- Lead and manage Team Leads and/or Supervisors, providing direction, coaching, and performance oversight.
- Establish clear performance expectations, conduct performance reviews, and manage succession planning.
- Drive workforce planning, capacity modeling, and staffing strategies aligned with business forecasts.
- Build a strong leadership bench through targeted development, cross-training, and mentoring.
- Foster a culture of accountability, operational discipline, collaboration, and continuous improvement.
Process Excellence & Transformation
- Own process standardization, documentation, and governance across all settlement workflows.
- Identify systemic gaps, root causes of defects, and inefficiencies; lead large-scale process improvement initiatives.
- Partner with Technology and Product teams to drive automation, workflow enhancements, and system optimization.
- Lead change management efforts for new systems, regulatory changes, or operational model shifts.
- Ensure SOPs, playbooks, job aids, and control documents are current, audit-ready, and consistently applied.
Quality, Compliance & Risk Management
- Embed quality and risk management frameworks within daily operations.
- Partner with Compliance to support regulatory exams, client audits, and underwriter reviews.
- Ensure timely corrective action and remediation plans for audit findings and operational risks.
- Track and reduce error rates, rework, customer complaints, and operational losses.
- Ensure strong internal controls across settlement, funding, recording, and post-closing processes.
Client & Stakeholder Management
- Serve as an operational partner for key clients, lenders, and underwriters.
- Provide operational insights, performance reporting, and risk assessments to internal and external stakeholders.
- Support client onboarding, implementation, and ongoing relationship management from an operational perspective.
- Collaborate cross-functionally with Sales, Customer Success, Compliance, Legal, and Vendor Management teams.
Financial & Performance Management
- Own operational KPIs, dashboards, and management reporting.
- Support budgeting, cost management, and productivity optimization initiatives.
- Analyze volume trends, capacity utilization, and cost drivers to inform strategic decisions.
- Drive continuous improvement to balance cost, quality, speed, and customer experience.
Education
- Bachelor’s degree in Business, Operations Management, Finance, or a related field (preferred).
Experience
- 8–12 years of progressive experience in Title, Escrow, or Settlement Services operations.
- Demonstrated experience leading scaled operations, complex workflows, and cross-functional initiatives.
- Experience working with national title underwriters, large lenders, or institutional clients preferred.
Knowledge & Skills
- Deep understanding of:
- Title search, examination, curative, and closing operations
- Escrow, funding, recording, and post-closing processes
- Title insurance underwriting concepts
- ALTA Best Practices, RESPA, and state-specific regulatory requirements
- Quality assurance, audit, and risk control frameworks
- Strong people leadership, coaching, and stakeholder management skills
- Data-driven mindset with strong analytical and problem-solving capabilities
- Experience with title/settlement systems (e.g., ResWare, Qualia, or proprietary platforms)
- Excellent written and verbal communication skills
- Ability to operate effectively in a fast-paced, high-volume, regulated environment
ARE YOU READY TO WORK AT ALTISOURCE?
- Are you a natural helper who loves working through people’s problems to find the best solution?
- Are you a quick learner who is self-motivated and able to work well independently as well as on a team?
- Are you interested in working on a new product where you can make an immediate impact?
If so, nice to meet you; we are ! We are seeking energetic, highly skilled self-starters who thrive in a dynamic and fast-paced environment. We offer challenging work and great colleagues as well as career development opportunities.
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