At Duly Health and Care, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do.
With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve.
Benefits:
• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.
Triage RN- Brian Moran Cancer Center
Full Time
Location: Lisle, IL
Key Responsibilities
Triage and Clinical Assessment
Provide detailed symptom assessments over the phone and via MyChart messages, including type, severity, duration, medications used, recent labs/imaging, and last treatment details.
Identify treatment-related side effects and ensure patients are following prescribed instructions.
Escalate concerns to appropriate providers as needed, based on clinical judgment.
Utilize standardized documentation templates for consistent charting.
Phone and Message Management
Actively monitor and respond to phone calls, in-basket messages, and Five9 system throughout the entire shift.
Ensure no duplication of work by taking the “baton” when addressing messages.
Return all patient calls the same day unless waiting for a provider’s input.
Medication Refills
Follow refill protocols and assess if refill requests are appropriate prior to routing.
Handle standard supportive care medications and hormone therapy refills based on guidelines.
Ensure REMS medications include authorization numbers before routing to providers.
Scheduling and Coordination
Verify or schedule patient appointments when requested; avoid routing patients back into the call center loop.
Route communication to the appropriate provider or care team for timely response and continuity of care.
Symptom Management (Examples include):
Fever, nausea/vomiting, diarrhea, constipation
Neuropathy or hand-foot syndrome
Stomatitis and mucosal irritation
Patient Education
Educate patients on symptom management, when to escalate care, medication use, dietary support, and hydration.
Qualifications
Required:
Current RN license in the state of Illinois
Minimum 2 years of nursing experience (oncology or triage preferred)
Strong clinical assessment and critical thinking skills
Proficiency in using EPIC
Comfortable working independently in a high-paced, team-oriented environment
Preferred:
OCN Certification
Experience with Five9 or similar call management software
Previous oncology nursing or infusion experience
Work Environment
Remote-based with extensive use of computer and phone systems
Fast-paced environment requiring rapid multitasking, documentation, and clinical decision-making