Benefits:
401(k)
Health insurance
Vision insurance
Job Summary
We are seeking an experienced OpenText Exstream Business Analyst to bridge business requirements and document composition solutions. The ideal candidate will work closely with business stakeholders, product owners, architects, and development teams to gather, analyze, and document requirements for customer communication management (CCM) solutions using OpenText Exstream.
Key Responsibilities
Gather, analyze, and document business requirements for customer communication and document generation solutions.
Conduct workshops and requirement elicitation sessions with business stakeholders.
Translate business needs into functional specifications, user stories, and acceptance criteria.
Work closely with OpenText Exstream developers to ensure requirements are clearly understood.
Analyze existing document templates, workflows, and communication processes to identify improvement opportunities.
Create process flows, business process models, use cases, and functional design documents.
Participate in solution design discussions and validate proposed solutions against business requirements.
Support SIT, UAT, and production validation activities.
Coordinate with QA teams to ensure complete test coverage.
Manage requirement traceability throughout the project lifecycle.
Assist in change management, impact analysis, and release planning.
Ensure compliance with organizational, regulatory, and customer communication standards.
Provide production support and perform root cause analysis for business-related issues.
Required Skills
Strong experience as a Business Analyst in Customer Communication Management (CCM) projects.
Hands-on experience with OpenText Exstream.
Strong knowledge of document composition, customer correspondence, and document lifecycle.
Experience in requirement gathering, stakeholder management, and business process analysis.
Expertise in creating:
Business Requirement Documents (BRD)
Functional Requirement Documents (FRD)
User Stories
Use Cases
Process Flow Diagrams
Knowledge of Agile and Scrum methodologies.
Experience with Jira, Confluence, Azure DevOps, or similar ALM tools.
Strong analytical, problem-solving, and communication skills.
Ability to manage multiple stakeholders and priorities.
This is a remote position.