We are seeking a highly skilled and dedicated Customer Support Specialist to join our team on an overnight shift. As a key member of our Customer Support team, you will provide exceptional customer service to our internal and external clients, responding to inquiries through various communication channels and contributing to the day-to-day operations of our 24x7x365 department.
In this role, you will:
- Answer inbound calls, troubleshoot technical issues, and manage department inbox
- Utilize strong interpersonal communication, problem-solving skills, and familiarity with ticketing systems to deliver outstanding customer experiences
- Work independently and as part of a team, handling multiple tasks and priorities in a fast-paced environment
- Be available to work overnight shifts, including Tuesday to Friday 7:30 PM to 6:00 AM CST and Saturday to Tuesday 7:30 PM to 6:00 AM CST
To be successful in this role, you will need:
- An Associate's degree or 2 years of experience in customer support or client relations
- Ability to work an occasional flexible schedule, including evenings, weekends, and additional hours during peak times
- Excellent verbal and written communication abilities, along with strong presentation skills
- Ability to troubleshoot and resolve technical problems in a timely and professional manner
- Strong problem-solving skills, with the ability to propose iterative solutions clearly and concisely
We offer a competitive salary range of $24/hour to $26/hour, as well as a comprehensive benefits package, including:
- Ability to work remotely
- Excellent health benefits starting on your first day of employment
- $100 monthly fitness allotment, tuition reimbursement program, and enhanced mental health resources
- 401(k) plan with generous company match and annual profit sharing contribution (subject to company performance)
- PTO, Floating Holidays, Wellness Day Off, Birthday Day Off, and more!
If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Apply Now to join our team!
Apply Now