We are in search of a Part Time Customer Service Representative who will be based in Southbury, Connecticut. This role offers a long-term contract employment opportunity in a remote setting. The successful candidate will primarily be engaged in outbound calling, client engagement, and booking appointments, providing essential support to our team and customers.
Responsibilities…
• Engage with clients through outbound calls, building rapport and providing excellent customer service
• Schedule and manage appointments effectively using calendar management tools
• Utilize Microsoft Excel and Outlook to manage and track customer interactions and data
• Maintain a professional phone etiquette at all times, representing our team positively
• Use basic office equipment and skills to complete daily tasks
• Proactively resolve customer inquiries, ensuring a high level of customer satisfaction
• Monitor customer accounts and take appropriate actions when necessary
• Maintain customer credit records with accuracy and efficiency
• Process customer applications, ensuring all information is accurate and up-to-date
• Work within a flexible schedule, providing customer service support during designated hours.• Proficiency in Microsoft Excel and Microsoft Outlook
• Basic understanding of office equipment and office skills
• Experience in outbound sales is a must
• Ability to manage scheduling and booking appointments effectively
• Familiarity with calendar management tools for scheduling appointments
• Excellent phone etiquette is required
• Customer service experience is highly valued
• Ability to work part-time hours
• Strong written and verbal communication skills
• Ability to work well with a team and independently
• High level of problem-solving skills and the ability to make decisions under pressure
• Must be able to handle customer complaints and inquiries in a professional manner
• Willingness to learn and adapt to new technologies and procedures
