Patient Appointment Scheduler - Remote Work Option Available - Full-Time Position with Competitive Salary and Comprehensive Benefits

Join Our Team: Patient Appointment Scheduler - Remote Work Option Available

Are you a motivated and customer-focused individual looking for a fulfilling career in healthcare? Do you have excellent communication skills and the ability to multitask in a fast-paced environment? We're seeking a highly skilled Patient Appointment Scheduler to join our team at Carilion Clinic, with the option to work remotely!

About Carilion Clinic

At Carilion Clinic, we're dedicated to making lives better through compassionate care, medical education, and research. As a not-for-profit, mission-driven health system, we're committed to providing exceptional patient care and promoting community health. Our organization is built on progress and partnerships, and we're always looking for talented individuals to join our team.

Headquartered in Roanoke, Virginia, Carilion Clinic is a robust system of award-winning hospitals, primary and specialty physician practices, and affiliations with prestigious academic medical institutions. Our team is courageous, curious, and always learning, and we're excited to welcome a new Patient Appointment Scheduler to our family.

Job Summary

As a Patient Appointment Scheduler, you'll play a critical role in ensuring that our patients receive timely and efficient scheduling for appointments with multiple specialty practices across western Virginia. You'll work in a high-call-volume environment, receiving inbound calls and placing outbound calls to patients and providers. Your excellent customer service skills, critical thinking abilities, and knowledge of medical terminology will enable you to provide exceptional support to our patients and team members.

Key Responsibilities:

• Schedules patients for appointments with multiple specialty practices across a wide geographic range throughout western Virginia
• Receives inbound calls and places outbound calls in a high-call-volume environment
• Provides excellent customer service and responds to patient inquiries in a professional and courteous manner
• Utilizes critical thinking skills to resolve scheduling conflicts and address patient concerns
• Maintains accurate and up-to-date patient information and scheduling records
• Collaborates with healthcare providers and team members to ensure seamless scheduling and patient care
• Adheres to regulatory requirements and organizational policies and procedures

Requirements:

Education:

• High school diploma or equivalent required
• Associate's degree or continued administrative education preferred

Experience:

• Three years of experience in a customer service or call center position, preferably in healthcare

Skills and Competencies:

• Excellent customer service and communication skills
• Ability to multitask and process a high volume of calls in an information and technologically intensive environment
• Knowledge of medical terminology and Microsoft software applications preferred
• Bilingual skills a plus
• Minimum typing speed of 35 words per minute
• Ability to work with diverse groups under stressful conditions

What We Offer:

Competitive Salary and Benefits:

We offer a competitive salary and comprehensive benefits package, including:

• Attractive salary range
• Full-time employment status
• Comprehensive health insurance
• Retirement savings plan
• Paid time off and holidays
• Opportunities for professional growth and development

Remote Work Option:

We offer a remote work option for this position, providing flexibility and work-life balance.

Professional Growth and Development:

At Carilion Clinic, we're committed to helping our team members grow and succeed. We offer:

• Opportunities for professional development and continuing education
• Training and support to ensure success in your role
• A collaborative and dynamic work environment

Work Environment and Company Culture:

Our work environment is collaborative, dynamic, and supportive. We value innovation, teamwork, and community involvement. Our team members are passionate about making a difference in the lives of our patients and the community we serve.

How to Apply:

If you're a motivated and customer-focused individual looking for a fulfilling career in healthcare, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to:

Apply Now

Equal Opportunity Employer:

Carilion Clinic is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.

Don't miss out on this exciting opportunity to join our team! Apply now and start making a difference in the lives of our patients and community!

Apply Now