Sun Country Airlines is a unique hybrid low-cost carrier based in Minnesota, offering diverse services including scheduled flights and charter operations. The Product Analyst - Corporate Platforms is responsible for managing Finance, Accounting, Legal, and HR platforms, ensuring they are current and compliant while providing support and training to end users.
Responsibilities
- Ensure all Accounting, Finance, Legal and HR platforms are available and functioning
- Provide customer support to business partners that is easy to understand while working with IT teams or product vendors in a technical capacity to troubleshoot or resolve issues or bugs
- Participate in all audit and compliance activities including SOX and PCI
- Work with vendors on support, issue remediation and upgrades
- Assist in establishing best practices and training for end-users of the product and guide business partners in responsible application usage
- Maintain as-is current application documentation, including an as-is business and technology process map
- Adhere to mature ITIL concepts and practices; Sun Country Airlines utilizes ServiceNow as our system of record for all ITL processes including Changes, Incidents, Knowledge, Problems, and Requests
- Regularly author and publish Knowledge articles that proactively prevent tickets, outages, and escalations; provide documentation to resolve new issues, including knowledge articles for enabling support desk triage and corrective actions
- Provide 24x7 support, as applicable, for products within their responsibility
- Interact with business users to understand new products and/or upgrades that would add value to the assigned portfolio; Responsible for scope management and issue tracking for new feature development
- Collaborate with the Product team to develop and maintain a forward-looking roadmap to evolve the product to achieve maximum value
- Work with internal teams and/or product vendor to support ongoing enhancements/development work, such as requirements gathering, test plan development, quality assurance/regression testing, change management, and implementation/rollout
- Facilitate quarterly or monthly service reviews with the vendor
- Develop and maintain appropriate SLA, system availability and performance metrics and provide reporting for each, where applicable
- Adhere and promote Sun Country's security policy, standards, and procedures
Skills
- Bachelor's degree
- Experience with story writing and/or requirements gathering
- Customer-oriented
- Basic technical troubleshooting skills commensurate with the respective product(s)
- Understanding of workflow and process requirements of the business areas supported by the product(s)
- Understanding of common software development methodologies
- Demonstrated ability to be the subject matter expert in supporting, maintaining, and administering complex applications and products
- Strong organizational skills with the ability to set clear objectives, develop a plan on how to execute, and provide detailed reports and user stories
- Proficient at solving complex challenges in a fast-paced environment, ability to work independently and exercise sound judgment where clear guidelines might not exist
- Effective interpersonal, verbal, and written communication skills
- Proficient with the Office365 suite of software
- Experience supporting Accounting, Finance, Legal or HR platforms including ERP, General Ledger, Accounts Payable, Forecasting and Reporting, Expense Management or HCM
- Experience working with Accounting, Finance or HR business processes and best practices
- Travel or aviation-related experience
- Knowledge of Agile Development organizations
- A background in product and technical leadership for medium and large-scale strategic initiative projects, including requirements gathering and project management
Benefits
- Comprehensive benefit package including dental and vision
- PPO and high-deductible health plans
- Health savings account and Flexible Spending Account
- Starting day one free standby and discounted travel privileges for employees, family, & friends
- 401(k) match
- Paid Time Off
- Paid holidays
- Life and AD&D Insurance
- Employee Assistance Program including counseling for employees and their family
- Fitness incentive and Stop Smoking Support
Company Overview
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