Northwestern University is seeking a Program Coordinator to manage all aspects of graduate student affairs within the IEMS department. This role involves overseeing admissions, advising, course registration, and coordinating events while serving as a liaison between various university departments.
Responsibilities
- Manages day to day operations of the IEMS graduate program
- Ensures that IEMS PhD program/project mission, values, guidelines, policies & procedures are implemented & maintained
- Compiles & analyzes data; prepares reports
- Reviews processes and recommends changes for efficient PhD program support and management
- Identifies service improvement opportunities that will better enable program/project to achieve its goals and objectives
- Acts as liaison to other Northwestern departments to support graduate students
- Maintains PhD Program and PhD Travel budget & associated analysis & reports
- Reviews; ensures approval based on alternatives regarding practice & policy; analyzes and classifies transactions in accordance with established chart or coding of accounts; creates new accounts; prepares, processes, reconciles & provides receipts (as appropriate) for transactions
- Processes transfer &/or appropriation charges & may balance &/or close accounts
- Troubleshoots problems; performs vendor/account research as needed; obtains additional information or provides instruction & guidance by phone, US- or e- mail from customers/vendors; corrects or escalates
- Manages PhD student conference registration and reviews PhD expense reports
- Develops coordinated, consistent marketing and brand messages
- Creates state-of-the-art website and social media platforms (Twitter, LinkedIn, & Facebook)
- Creates and nurtures relationships with organizations to develop a network of enthusiastic organizations engaged via active participation in the success of program/project
- Reviews other PhD program processes to improve PhD program management and make recommendations to improve the IEMS PhD Program’s administration and support
- Observes program sessions and interacts with participants for purpose of gaining consumer insight, growing and strengthening program knowledge, and optimizing client satisfaction
- Coordinates the collection, analysis & reporting of required information for surveys, review documents, public information documents, etc
- Analyzes evaluation data from instructors, students, participants, etc. to assist in program/project development and updates
- Implements corrective actions required as a result of surveys or other indicators
- Coordinates programming, educational, student, alumni, workshops, meetings, etc. including speakers, agendas, etc
- Develops plans and arranges meetings, workshops, events, etc. designed to exchange information, promote research objectives, and to build internal and external relationships within NU
- Ensures that event details including communication, venues, presenters, travel arrangements, materials, refreshments and technology are arranged and completed in an appropriate and timely manner
- Provides support to the Director of Graduate Studies and the Director of Graduate Admissions
- Responds to faculty inquires regarding PhD program policies and student information
- Ensures human resources programs, policies, & procedures are implemented & consistently applied for IEMS PhD students
- Maintains excellent working relationship with Office of Human Resources
- Manages PhD program/project curriculum, Candidacy Exams, Defenses, Boot Camp, presentations, workshops, learning experiences, chat rooms, websites, social networking, etc. based on goals/objectives
- Manages academic quality and continued growth and expansion
- Identifies & obtains external expertise as needed and works with content experts for current and new programs
- Reviews programs/projects to increase efficiencies to support growth
- Manages speaker selection, communication, and topic development
- Leads program/project updates and improvements
- Ensures compliance with all necessary organizations
- Prepares documentation as required
- Interfaces with accreditation bodies
- Acts as the regulatory and compliance officer
- Administers & maintains existing strategic plans
- Participates with area/unit senior staff in the conceptualization, development and presentation of materials used in functional operations
- Completes program/project logistical details such as scheduling, curriculum, facilities, technology, registration, enrollment, audits, etc
- Advises students regarding admissions, academic, career and development matters
- Downloads and prepared PhD student applications for review
- Implements strategy regarding structure, process, & staff support of students in compliance with NU policy
- Resolves administrative issues (RAS forms, stipends, monitors fellowships, etc.)
- Organizes new student activities
- Supervises 1-2 work studies &/or provides work direction
- Performs other duties as assigned
Skills
- Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree; OR appropriate combination of education and experience
- 1 year program/project administration or other relevant experience
- Knowledge of university procedures and policies
- Experience using university systems (SES, NUFinancials, myHR, Cognos, GSTS, and Cascade)
- Strong customer service background
- Forward-facing, open, service attitude
- Genuine interest in PhD Program affairs
- Self-directed, but as part of a team
- Professional and mature communicator
Benefits
- Meaningful, competitive, high-quality health care plans
- Retirement benefits
- Tuition discounts
- Comprehensive programs and services to help you and your family navigate life’s challenges and opportunities
- Flexible work arrangements
- Programs to help you locate and pay for quality, affordable childcare and senior/adult care
- Employee career development in all circumstances whether your workspace is on campus or at home
- Variety of tools and resources
Company Overview
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