Program Manager - Nivoda Capital (Collections)
Contract Type: Full Time
Location: Amsterdam, Barcelona, Cape Town, Johannesburg
Workplace Type: Hybrid
About Nivoda
Nivoda is a global B2B marketplace transforming the jewelry supply chain. Our platform connects thousands of independent jewelers with international suppliers through a seamless digital experience. With offices in London, New York, Hong Kong, and Mumbai, and customers in 50+ countries, we are growing fast and building for scale.
At our core, we’re a technology-led company driven by bold ideas, relentless execution, and a deep understanding of our customers. As we expand, we’re looking for exceptional people who are builders at heart.
The Role: Program Manager | Nivoda Capital | Collections Optimization
We’re looking for a Program Manager to lead and evolve the global collections strategy for Nivoda Capital, the embedded credit engine powering Nivoda’s B2B marketplace. This is a high-impact role that will start by owning collections end-to-end: optimizing systems, reducing aging debt, automating manual workflows, and improving customer experience across regions and currencies.
But Collections is just the beginning.
This role is designed for someone who wants to build across the financial stack. Once you’ve successfully scaled our collections function, you’ll take on the next mission-critical program, whether it’s credit automation, embedded underwriting, risk tooling, payments optimization, or the launch of new products.
You’ll sit at the intersection of Finance, Engineering, Credit Risk, and Sales, building durable, data-driven solutions that enhance our cash position and reduce friction in the customer experience.
If you love fixing messy processes, automating manual work, and tackling high-impact projects in a fast-paced fintech environment, this is your next move.
What You’ll Do
Own the Collections Program Roadmap
Design and deliver initiatives that improve DSO, reduce aging debt, and scale with growth.
Build & Automate Systems
Partner with Engineering and Ops to create tools, workflows, and automation that eliminate manual effort and improve visibility.
Be the KPI Owner
Manage key metrics: DSO, % current receivables, aging buckets, collections efficiency, gross loss, and more.
Lead with Empathy and Rigor
Develop a scalable process that balances assertive follow-ups with world-class customer centricity. At Nivoda we start with the customer, always.
Enable Cross-Functional Execution
Work with Credit, Sales, and Finance to align strategies, manage risk, and surface customer insights.
Drive Compliance and Documentation
Ensure accurate records, insurer claim follow-ups, and adherence to global best practices.
Scale Yourself Out
Build a self-sufficient collections function and move on to the next major program within Nivoda Capital, whether it’s credit expansion, new financial product development, risk automation, or payments optimization.
What You Bring
Technical & Operational Expertise
Significant experience leading projects and driving change initiatives across finance functions
Evidence of strong quantitative background (bachelor in STEM, Business or similar; quantitative job experience)
Proven success in building or improving collections processes at scale
Strong grasp of financial systems (e.g. ERP, AR dashboards, workflows)
Familiarity with workflow tools (e.g. Notion, Airtable, Salesforce, Zendesk, etc.)
Comfort working with data, able to analyze trends and build actionable reports
Execution & Implementation Skills
Experience owning cross-functional programs end-to-end
Ability to think strategically and deliver tactically
Confidence influencing stakeholders across departments and time zones
Proven track record of successful implementation of automated procedures
Customer & Cultural Sensitivity
Comfortable negotiating with business customers across markets
Excellent written/spoken English; other languages a plus
Ability to navigate cultural nuances and business norms in global contexts
Mindset & Values
Owns tasks from A to Z
Resilient, resourceful, and outcomes-driven
Thrive in high-growth, fast-changing environments
Act like an owner: bias to action, data-informed, and customer-centric
Intellectually curious and systems-oriented
What You’ll Get
Work at the heart of a global scale-up disrupting an old-school industry
Autonomy and ownership over high-impact, cross-functional programs
Collaboration with global teams across Finance, Tech, and Operations
Competitive salary + medical aid + generous leave
Hybrid work model (or fully remote)
Supportive, ambitious team culture that rewards curiosity and initiative
Join us if you want to lead programs that truly move the needle, and then go build the next one.
Apply Now