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Role Description
The DCX Client Services - Home Based Recruiter/Scheduler will work as a full-time employee for a growing business based in the United States. You will be responsible for closely following the instructions and processes outlined by our client. The daily tasks will vary, so it will be necessary to be very flexible in this position.
- Pre-Hire Activities
- Advertising consistently across several platforms that 2nd Family is currently hiring.
- Cultivate a consistent flow of job applications to select from.
- Pre-screen all job applicants based on 2nd Family criteria.
- Schedule interviews with candidates deemed to be interview material.
- Ensure all interviews are listed on the calendar and provide a copy of the resume and notes taken during the phone pre-screen to the interviewer.
- Onboarding Activities
- Collect all necessary information on each new caregiver to complete an employee file.
- Go through all of the onboarding paperwork and get all necessary pages signed by caregiver.
- Email a copy of the Orientation Manual.
- Ongoing HR Activities
- Ensure all caregiver information is entered into AxisCare accurately and timely.
- Collect updated copies of any caregiver documents that expire to ensure that the entire caregiver file is current at all times.
- SCHEDULER
- Scheduling will be completed by the close of business on Wednesdays for the following 2 full weeks.
- Follow up on unconfirmed shifts to ensure the caregiver is aware and able to work.
- Call, text, and email caregivers to fill shifts as needed.
- Participate in the weekend on-call rotation.
- Use discretion in asking for office assistants or management to help with any scheduling tasks.
- Make every effort to fill all shifts more than 48 hours prior to the start of the shift.
Qualifications
- Highly proficient communicator in both spoken and written English.
- Have a passion for customer service.
- Outstanding organizational and time management skills.
- Extremely detail-oriented.
- Proven history of meeting deadlines.
- Education: College degree in Business Administration, or any related field.
- Experience: 1-3 years of proven experience as a scheduler or other relevant administrative support experience.
- Working knowledge of medical terminology and medical insurance plans.
- Proven experience working in a medical office.
Requirements
- Proficient with Microsoft suite (Word, PowerPoint, Excel, Outlook).
- Proficient with Google suite (Google sheets, Gmail etc.).
Benefits
- Work-from-home opportunities.
- Travel allowances.
- Meals and more.
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