Note: The job is a remote job and is open to candidates in USA. Fiserv is a global leader in Fintech and payments, connecting financial institutions, corporations, merchants, and consumers. The Digital Banking Account Executive will manage digital channels and electronic payments relationships with clients, advocating for their needs and ensuring high performance results.
Responsibilities
- Manage a regular meeting cadence with each client in your territory, both onsite and remotely
- Educate clients on Fiserv happenings and our impact on their organization
- Create an easy environment for clients to interact with and communicate with you and Fiserv
- Advocate and lead cooperation/collaboration with other Fiserv business units to realize revenue growth, client value, and satisfaction
- Facilitate client operational escalations to resolution and monitor escalated support tickets, client enhancement requests, and major Professional Services projects
- Coordinate team education on Digital Channels and Electronic Payments products as needed
- Develop and manage Client Action Plans for key clients, cultivate and maintain Client References, and serve as the point of contact for engaging on client satisfaction issues
- Support client visits and conferences and ensure billing accuracy
Skills
- Experience in client relationship management, service delivery, and/or sales to C-Level executives
- Experience in electronic banking, mobile banking, and/or payments
- Bachelor's degree, and/or equivalent military experience
- 2+ years of experience in time management, managing multiple projects and responsibilities concurrently
- Travel up to 50% is required
- You must currently possess valid and unrestricted U.S. work authorization to be considered for this role
- Experience with eCRM software such as Salesforce
- Working knowledge of Fiserv account processing products, online banking products, and business units
- Experience with Fiserv systems or applications
- Additional certifications in banking or financial technology fields
Benefits
- We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
- Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
- Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
- Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
- Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program.
- Advance your career with training, development, certification, and internal mobility opportunities.
- Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.
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