Note: The job is a remote job and is open to candidates in USA. OpenTable is an industry leader with a passion for helping restaurants thrive. The Account Manager CQ drives engagement, increases reservation availability, and decreases churn for restaurant customers, utilizing various methods of communication to ensure customer success.
Responsibilities
- You will lead the overall management of our most valuable business segmentation of customers
- You will resolve customer cases and tasks daily
- You will share data with restaurants to change behavior and drive adoption
- You will enthusiastically work closely with customers to drive engagement on the OpenTable platform and increase reservation availability
- Respond to restaurant partner concerns from our Customer Support and field teams
- Perform presentations and training remotely to restaurant customers
- You will encourage customers to think differently about their business in ways that will help both parties achieve success
- You will consistently meet and exceed regular team and individual goals
- You will contribute to an overall reduction in customer churn
Skills
- Account management experience
- Proven record of consultative selling and/or account management
- Deep knowledge of restaurant operations
- Self-motivated with tried ability to perform well under pressure and against bold goals and deadlines
- Skilled at presenting new points of view to customers that reframe and challenge the way they view their business
- Aptitude for capturing and using data to advise and persuade others to make business decisions
- Excellent communication, listening, influencing and training skills
- High-reaching, tenacious and results driven
- Validated ability to work across many departments to take on problems and achieve results
- Excellent organization, documentation and time management skills
- Shown success working in an unstructured and entrepreneurial environment
- Bilingual - English and French
- Note: This position requires full professional fluency in both French and English
- Experience using Salesforce or equivalent CRM solution is a plus
- Bachelors degree and/or equivalent preferred
Benefits
- Work from (almost) anywhere for up to 20 days per year
- Company-paid therapy sessions through SpringHealth
- Company-paid subscription to Headspace
- Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
- Paid parental leave
- Generous paid vacation + time off for your birthday
- Paid volunteer time
- Development Dollars
- Leadership development
- Access to thousands of on-demand e-learnings
- Travel Discounts
- Employee Resource Groups
- Competitive retirement and health plans
- Health benefits
- Flexible spending account
- Retirement benefits
- Life insurance
- Paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays)
- Parental leave benefits
- Annual bonus eligibility
Company Overview
Company H1B Sponsorship