Note: The job is a remote job and is open to candidates in USA. InSource Solutions Group is seeking an Account Manager for the Midwest Region. The Account Manager will be responsible for fostering and growing revenue within a portfolio of manufacturing and industrial clients, managing inbound inquiries, and building relationships to uncover new business opportunities.
Responsibilities
- Establish a consistent cadence of proactive outreach to understand client environments, goals, challenges, and technology plans
- Build and maintain strong relationships through active listening, curiosity, and solution-oriented dialogue
- Maintain a comprehensive view of each client's software inventory, usage, satisfaction, and growth potential
- Ensure exceptional customer experience and reinforce InSource's value in every interaction
- Sell core software products (SCADA, Historian, Cloud), industrial hardware, and related services to assigned accounts
- Present add-on products, complementary solutions, and services aligned to client needs
- Execute annual renewals for software maintenance and SaaS subscriptions
- Qualify opportunities and determine whether to advance personally or hand off to Business Development for advanced solutions
- Deliver effective presentations and product demonstrations via Microsoft Teams and phone
- Actively follow up on quotes and opportunities to advance the sales cycle
- Achieve annual revenue growth targets for the assigned account portfolio
- Conduct follow-up on pipeline opportunities, run targeted campaigns, and participate in joint discovery calls with Business Development
- Use outbound discovery to understand: Current usage and performance of deployed solutions, Client satisfaction and realized value, New or emerging business needs, Organizational or operational changes
- Rapidly triage and respond to inbound requests from existing clients
- Evaluate requests to determine sales potential and whether to manage directly or route to Business Development
- Develop quotes for core opportunities in partnership with technical, sales, or licensing resources
- Hand off advanced or consulting-oriented inquiries to Business Development as appropriate
- Lead weekly team huddles to coordinate activities, share insights, and maintain alignment
- Guide the team in building annual account plans and territory strategy
- Create, present, and defend monthly sales forecasts
- Ensure clients receive the right resource at the right time through strong collaboration across functions
Skills
- 5–7 years of technical sales experience, preferably within industrial automation, industrial software, or manufacturing technology
- Bachelor's degree (4-year) required
- Strong client engagement skills: exceptional listening, curiosity, and communication
- Proven ability to use CRM tools strategically for pipeline management, forecasting accuracy, and disciplined sales process execution
- Technical proficiency with SCADA, Historian, Cloud offers, and related licensing models
- Ability to architect and price core solutions
- Understanding of manufacturing IT environments (PLC/DCS, industrial networks, HMIs, servers, and control hardware)
- Proficient and disciplined use of CRM tools throughout the sales cycle
- Confident in recommending products, services, and configurations aligned to client needs
- Ability to articulate the full InSource value proposition
- Degrees in business, engineering, or technology
- Familiarity with MES, APM, or Digital Engineering
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