Note: The job is a remote job and is open to candidates in USA. Amber Labs is a modern company focused on delivering efficient finance, account management, and operational support solutions. They are seeking a customer-focused Account Manager / Accounts Payable Specialist to build strong relationships with clients and support financial and account operations, ensuring customer satisfaction and managing account performance.
Responsibilities
- Serve as the primary point of contact for assigned client accounts
- Build and maintain strong, long-term client relationships
- Understand customer and business needs related to financial and account services
- Support accounts payable processes, invoice tracking, and payment coordination
- Manage renewals, billing support, and retention risks
- Identify opportunities for account growth and improved service delivery
- Coordinate with internal teams (Finance, Operations, Support) to ensure smooth service
- Track account health, financial activity, and performance metrics
- Conduct regular check-ins, reviews, and account updates with clients
- Resolve account and payment issues and escalate when necessary
- Maintain accurate records in CRM and accounting systems
Skills
- Strong relationship-building skills and ability to earn client trust
- Excellent written and verbal communication skills
- Strong problem-solving and analytical thinking
- Ability to manage sensitive financial/account information accurately
- Negotiation and conflict-resolution skills
- Ability to work independently in a remote environment
- Professional handling of client concerns and escalations
- 3+ years of experience in account management, finance, accounting, or client services
- Experience managing client accounts or customer portfolios
- Familiarity with CRM and accounting tools (e.g., Salesforce, HubSpot, QuickBooks, or similar)
- Experience working with cross-functional teams
- Experience handling accounts payable or financial operations
- Background in B2B, SaaS, finance, or operational support roles
Benefits
- Remote-first flexible work environment
- Growth-focused and collaborative culture
- Opportunity to work closely with finance and account operations
- Professional development and learning opportunities
- Supportive and team-oriented work environment
Company Overview
Amber Labs is an IT consulting firm that offers digital transformation strategy, insights, analytics, cloud, and data engineering services. It was founded in 2020, and is headquartered in London, England, GBR, with a workforce of 51-200 employees. Its website is https://www.amberlabs.io.