Note: The job is a remote job and is open to candidates in USA. ChurnZero is a leader in customer success platforms and partnerships, recognized for excellence in the industry. As an AI Solutions Consultant, you will serve as a trusted advisor to customers, helping them leverage AI solutions to address their challenges and build compelling business cases for value.
Responsibilities
- Partner with Marketing and CSMs to surface high-potential accounts and turn interest into qualified opportunities
- Lead consultative discovery that uncovers and quantifies each customer's pain, priorities, and desired outcomes
- Match the right solution across our portfolio — AI, Professional Services, and Reseller — and run demos that tie capability directly to the customer's pain
- Build and present tailored proposals that turn that fit into a compelling, ROI-backed business case
- Package fully qualified, well-documented opportunities for the CSM to close, with a seamless handoff for the customer
- Channel frontline customer and market insight back to Marketing and Product to sharpen our go-to-market
Skills
- 3+ years in a consultative, customer-facing commercial role — customer success or solutions engineering
- Experience with CSPs (strong preference for ChurnZero) and CRMs (Salesforce, Hubspot, etc)
- Trained in or fluent with the Sandler sales methodology (or a comparable)
- Strong discovery skills and a confident, engaging product demo style
- Proven track record of delivering on growth objectives
- Able to speak credibly about AI and translate capability into business value; at ease across a multi-product portfolio
- A track record of generating and qualifying pipeline across multiple channels and segments
- Excellent communicator with both technical and executive audiences
- Genuinely curious — you lead with questions, not pitches
- A diagnostic listener who finds the real problem beneath the stated one
- Collaborative team-focused; you thrive in a shared success model
- Self-directed and proactive about creating your own pipeline
- Adaptable — you flex naturally across segments, products, and personas
- Motivated by customer outcomes and by growth in equal measure
Company Overview