Note: The job is a remote job and is open to candidates in USA. C Space is a leader in Online Communities, creating vibrant hubs of customer insights for over 25 years. The Associate Consultant in Client Services will cultivate relationships with consumers, advocate for their needs, and develop audience expertise to enhance client understanding and engagement.
Responsibilities
- Build relationships with consumers to create a broader understanding of their thoughts, feedback, opinions and emotions for our C Space teams and our clients
- Become someone members get to know and trust; respond to member emails/inquiries, advocate for your members
- Represent the consumer voice internally and potentially with your clients
- Develop audience expertise by highlighting trends, opinions and feedback from members that adds to client or C Space learning
- Help to define and foster shared purpose and the appropriate tone among consumers in the community
- Author and deliver compelling and effective member communications (e.g. acquisition, retention and ongoing outreach) and engagement activities
- Track, analyze, and optimize participation and community vibrancy
- Reward & recognize members; help them feel valued and appreciated
- Encourage member-to-member interactions and member-generated content by facilitating conversations, collaborating with consumers, and probing discussion posts – with a focus on engaging them
- Support your account team by assisting in reviewing reports and quality checking surveys
Skills
- Strong analytical skills and the ability to interpret and act on data and information
- Versatile communications skills with a comfort adapting tone and tenor to individuals and situations
- Proficient at prioritizing tasks, working independently and collaborating across functional areas
- Curiosity, comfortable asking questions and making connections with others
- Demonstrate comfort, familiarity and aptitude with various tools and applications such as reporting, social media, Excel and email
- Must be able to work under tight deadlines
- Comfortable and articulate in working directly with colleagues and teammates
- Prior internship/professional or related experience a plus
- Knowledge of marketing research, online data collection or other languages is a plus
Benefits
- Medical, Dental, and Vision Insurance - Large carriers on a national level (domestic partner coverage included)
- 401k with Company Match
- Flexible PTO - Feel no guilt in taking off a minimum of 3 weeks of “real” vacation time
- Paid Parental Leave - 12 weeks for maternity and 6 weeks for paternity, including adoption
- 12 Paid Company Holidays
- Hybrid/Virtual Work - Virtual-first workforce with employees in most states - Occasional travel maybe required.
Company Overview