Note: The job is a remote job and is open to candidates in USA. GLG is seeking Associates who are excited to learn and excel at best-in-class client service in a strong performance-driven environment. The Associate role involves fast-paced communication and project management, working directly with clients to deliver tailored support and solutions.
Responsibilities
- Engaging daily with clients to build relationships, deliver tailored support, and deploy custom solutions that enable our clients to win
- Owning client projects from start to finish – that includes scoping a project, searching for and/or recruiting the right expert(s), and delivering high-quality outcomes to both our clients and our experts
- Collaborating with colleagues, your manager, and internal stakeholders to bring GLG’s full product suite to the table so that we can maximize commercial outcomes, grow revenue, and ensure retention of existing accounts
- Upholding GLG’s compliance framework and embracing our company values
Skills
- Bachelor's degree (required) or higher
- 0-3 years of work experience in client-facing, sales, or account management roles
- Written and verbal fluency in Portuguese (required) and/or Spanish
- Demonstrated critical thinking and creative problem-solving skills
- Excellent communication and interpersonal skills, including comfort with phone-based outreach
- Ability to work independently and collaboratively, in an ever-changing and fast-paced environment
- Receptive to close coaching and feedback
- Ability to multitask and prioritize effectively, while ensuring an attention to detail
- Hustle and tenacity that drives you to go above and beyond to delight clients
- Appreciation for data and understanding the numbers
- Willingness to work flexible and extended hours (including evenings and some holidays) based on client needs and expectations
Benefits
- Comprehensive medical, dental and vision coverage effective on your first day of employment
- Flexible paid time off. No pre-determined limits on vacation time, plus 10 company holidays
- 401(k) and Roth 401(k) plans with an employer match (subject to annual limits & vesting)
- Tuition reimbursement program for eligible courses including language skills courses
- Paid parental leave, adoption and surrogacy reimbursement
- Free wellbeing support with the Calm app, Maven and EAP, and free long-term therapy & counselling assistance through Pathways
- Other work perks and benefits available based on final job location
Company Overview
The world's insight network. It was founded in 1998, and is headquartered in New York, New York, USA, with a workforce of 1001-5000 employees. Its website is http://glginsights.com.
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