Note: The job is a remote job and is open to candidates in USA. Streamline Healthcare Solutions is a high growth technology company that delivers web-based software for healthcare organizations. The Billing Business Analyst works directly with customers to optimize their billing processes with the application, providing training and ensuring effective software utilization.
Responsibilities
- Build relationships with customers, conducting needs assessments to identify organizational EHR requirements
- Map customer workflows to software
- Confer with customers regarding software needs and develop creative solutions to customer user requirements and problems
- Coordinate with the customer and staff for updates to the customer environment, responsible for testing the application environments, ensuring that the environment is functioning
- Develop, document and revise new application design procedures, test procedures, and quality standards, including testing of new build designs
- Create training materials, prepare and compile training presentations to facilitate learning and conduct training sessions with new users, helping them learn the application
Skills
- Bachelor's degree in psychology, social work or other related fields
- Experience working in the behavioral healthcare industry in a billing environment
- Knowledge of customer and personal service principles
- Complex problem solving, judgement and decision making skills
- Excellent interpersonal skills and effective written and oral communication skills
- Strong analytical skills, problem solving abilities and sharp attention to detail
- Sense of urgency and ability to prioritize work and daily tasks
- Outstanding work ethic, drive, motivation and commitment to quality results
- Ability to travel up to 30%
- Experience with Electronic Health Records
Benefits
- Competitive compensation and benefits packages
- Challenging, yet flexible, work environment that is conducive to collaboration and productivity
- Opportunities for growth and continued learning
- Workplace where individual contribution is valued and recognized
- Position can work remotely
Company Overview