Note: The job is a remote job and is open to candidates in USA. Allstate is an insurance company that has been protecting families for over 90 years. They are seeking a Senior Business Process Analyst to help improve processes and drive business growth by analyzing workflows and making data-driven recommendations.
Responsibilities
- Lead hands-on process mapping, analysis, and redesign, using tools such as Mural and Microsoft Visio
- Analyze current-state workflows to identify inefficiencies, data gaps, risks, and opportunities for improvement
- Design and document future-state processes aligned to business goals and data capabilities
- Apply Lean and/or Six Sigma principles to improve operational efficiency and effectiveness
- Support digital transformation and automation initiatives through process and data-driven analysis
- Partner closely with stakeholders to gather, clarify, and document business and process requirements
- Translate business problems into clear analytical objectives and actionable recommendations
- Extract, manipulate and analyze data to uncover insights and validate process improvements
- Define, monitor, and interpret key performance indicators (KPIs) to measure success
- Identify trends, risks, and opportunities that impact growth, profitability, and loss prevention
- Work daily with business partners, customers, AORs, and a global data team to drive alignment
- Act as a trusted advisor—asking the right questions and connecting process, data, and outcomes
- Present findings and recommendations in a clear, compelling way to both technical and non-technical audiences
- Contribute to a collaborative team culture that values curiosity, continuous improvement, and impact
Skills
- 4+ years of experience in business analysis or business process analysis within a data-driven environment
- Proven, hands-on experience with process mapping, process design, and process improvement
- Strong understanding of how data supports business decisions and operational efficiency
- Experience working with or supporting Insurance, InsurTech, or digital insurance platforms
- Excellent communication, stakeholder management, and problem-solving skills
- Experience using process mapping tools such as Mural and/or Microsoft Visio
- Strong proficiency manipulating and analyzing data in Excel
- Detail-oriented mindset with the ability to connect process insights to business outcomes
- Hands-on experience with Power BI, SQL, and related data and reporting tools
- Hands-on experience defining KPIs and applying data governance and data quality principles
- Lean or Six Sigma certification (or strong working knowledge)
- Experience working in Agile or Scrum environments
- Experience with cloud platforms (Azure, AWS)
Benefits
- Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
- Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.
Company Overview