Note: The job is a remote job and is open to candidates in USA. Mercury Insurance is a recognized company known for its achievements and culture, and they are seeking a Claims Representative to join their team. The role involves investigating and resolving auto and property damage claims while providing exceptional customer service in a team environment.
Responsibilities
- Thoroughly verifies and explains coverage to Policyholders, setting clear expectations on the claims process
- Sets reserves for anticipated losses, arranges vehicle inspections and rental authorizations, and makes referrals to specialty teams as warranted
- Serves as the primary customer contact and coordinates with other departments; researches and timely responds to customer inquiries and/or concerns with empathy to ensure customer satisfaction and retention
- Demonstrates the ability to resolve claims in a timely and accurate manner
- Continuously monitors progress and exposures, issues accurate and timely payments
- Investigates and evaluates claims by conducting interviews, reviewing documentation, and gathering evidence
- Documents interactions, conversations, and activities related to claims in a clear and concise manner using company systems and tools
- Identifies and escalates files with more significant indemnity exposure or attorney representation to their supervisor for review, transfer, or further investigation
Skills
- High School Diploma or GED
- Customer service experience required
- Solid comprehension of basic principles and practices of Company policies upon completion of a formal and informal training program
- Ability to multi-task in a fast-paced environment, prioritize responsibilities, and deliver accurate work-product to expedite claims resolution and manage a high volume of claims
- Has a passion for serving customers in their time of need
- Possesses effective written and verbal communication skills to professionally represent the Company in multi-channel correspondence with Policyholders, agents, claimants, and other insurance carriers
- Independently makes high-quality claims adjusting decisions
- Collaborates well with others. We are one team with a common goal
- Ability to build rapport utilizing emotional intelligence
- Views conflict resolution as an opportunity
- Has self-motivation and accountability while working remotely
- Demonstrated proficiency with MS Office products (Outlook, Word) and claims related software
- Must have dedicated workspace that is free from distractions
- Associate degree
- 6-12 months of related experience
- Experience with handling high call volume in a professional call center
- Demonstrates intellectual curiosity by seeking out efficiencies through process improvement or technology
- Takes ownership of any process they can improve
- Assumes positive intent in all interactions
- Seeks growth within and beyond this role
Benefits
- Competitive compensation
- Flexibility to work from anywhere in the United States for most positions
- Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
- Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
- Medical, dental, vision, life, and pet insurance
- 401 (k) retirement savings plan with company match
- Engaging work environment
- Promotional opportunities
- Education assistance
- Professional and personal development opportunities
- Company recognition program
- Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more
Company Overview
Company H1B Sponsorship
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