Note: The job is a remote job and is open to candidates in USA. Green House Agency, Inc. is a company that focuses on driving impact through creative ideas and strong partnerships. The Client Operations Manager plays a critical role in ensuring the successful execution of client programs and operational efficiency while coordinating multiple stakeholders.
Responsibilities
- Manage the day-to-day operational execution of client programs, retail activations, experiential marketing campaigns, and field initiatives
- Coordinate cross-functional teams, vendors, agency partners, and field staff to ensure projects are delivered on time and within scope
- Develop and maintain project plans, timelines, documentation, meeting recaps, and status updates while keeping stakeholders informed
- Monitor project milestones, budgets, staffing, deliverables, and operational risks, proactively identifying issues and recommending solutions
- Support activation logistics, including vendor coordination, staffing, inventory, reporting, and market readiness
- Track program performance and analyze operational data to identify trends, opportunities, and areas for improvement
- Prepare accurate reports, dashboards, and project documentation that support client communication and leadership decision-making
- Ensure consistent use of project management tools, reporting systems, and operational processes across teams
- Collaborate with Finance, Analytics, Technology, Account Management, and field leadership to improve workflows and operational efficiency
- Identify process improvements that enhance execution quality, reporting accuracy, and overall client satisfaction
Skills
- 4–6 years of experience in project management, client operations, field marketing, experiential marketing, agency operations, or related roles
- Proven ability to manage multiple projects simultaneously while balancing competing priorities and deadlines
- Experience coordinating cross-functional teams, vendors, clients, and external partners
- Strong project management, organizational, and problem-solving skills with exceptional attention to detail
- Experience using project management platforms (such as Monday.com), Microsoft 365, SharePoint, CRM systems, and reporting tools
- Comfortable analyzing operational data and preparing reports that support business decisions
- Excellent written and verbal communication skills with the ability to build strong relationships across all levels of an organization
- Self-starter who thrives in a collaborative, fast-paced environment and continuously looks for ways to improve processes
- Willingness to travel occasionally to support client meetings, market visits, field activations, and training as needed
- Bachelor's degree in Business, Marketing, Communications, Operations, or a related field preferred
Benefits
- Bonus Potential: 10%
- Communication Allowance: $150 per month
- Wellness Benefit: $50 per month
- Medical, vision, and dental insurance available
- Comprehensive medical, dental, and vision coverage to support you and your family
- Unlimited Paid Time Off: Generous flexibility to support work-life balance and personal well-being
- Paid Holidays: Company-observed holidays to ensure time to recharge and disconnect
- Equipment Provided: Company-issued computer/tools to set you up for success
- Growth Opportunities: Clear paths for professional development, skill-building, and internal mobility
- Referral Bonus Program: Earn rewards for bringing great talent into the organization
Company Overview