Note: The job is a remote job and is open to candidates in USA. Galileo Financial Technologies is a financial technology company that provides innovative software products and services for Fintechs. The Client Technical Support Tier 1 Support Specialist will be responsible for providing B2B technical support and ensuring a best-in-class experience for clients and business partners.
Responsibilities
- Perform initial work of cases and assign or escalate them to corresponding teams
- Diagnose, troubleshoot and resolve cases following Standard Operating Procedures (SOPs)
- Interact with clients to provide updates, request additional information, validate resolution, etc
- Keep clear and extensive case documentation
- Serve as a primary initial point of contact for clients via phone, tickets, and other channels as needed
- Become a specialist in Galileo’s offerings to provide clients with detailed responses that address and resolve situations and also offer solutions to meet desired outcomes
- Assist with the maintenance and updating of client configurations to ensure service continuity
- Deliver results to clients in a timely fashion while providing first-rate customer service and excellent communication skills
- Meet individual and team goals, objectives, responsibilities, and priorities
- Work with your direct manager with the goal of contributing to operational success
Skills
- 1-2 years general customer service experience
- Experience in resolving technical issues following SOPs, technical documentation, etc
- High attention to detail, with the ability to execute precise system updates or data entry with zero errors
- Comfort learning and navigating proprietary administrative dashboards or configuration management tools
- Strong written communication skills are required to answer questions and communicate issues clearly & concisely to peers, customers, as well as management
- Ability to react to change quickly and implement new processes & procedures
- Ability to work independently with little or no supervision
- Professional demeanor and excellent work habits are essential
- Financial-services-specific customer service experience
- 2+ years in a business to business Technical Support role
Benefits
- This role may also be eligible for a bonus and/or long term incentives.
- All roles are eligible for competitive benefits.
Company Overview
Galileo (SoFi's Tech Platform) is a leading fintech platform that provides modern core banking and payments infrastructure. It was founded in 2001, and is headquartered in Salt Lake City, Utah, USA, with a workforce of 1001-5000 employees. Its website is https://www.galileo-ft.com.Company H1B Sponsorship
Galileo Financial Technologies has a track record of offering H1B sponsorships, with 49 in 2025, 21 in 2024, 36 in 2023, 48 in 2022, 38 in 2021, 29 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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