Note: The job is a remote job and is open to candidates in USA. Gainwell Technologies is an industry leader in healthcare solutions, seeking a dedicated professional for a customer contact role. The position focuses on delivering exceptional customer service to members and providers, managing communications, and ensuring compliance with healthcare regulations.
Responsibilities
- Engage promptly and professionally with providers and members through inbound/outbound calls, emails, live chat, and other platforms, addressing inquiries with empathy, accuracy, and composure
- Listen carefully to questions and concerns, providing clear and accurate information in alignment with company policies and procedures, and escalate complex issues to leadership when appropriate
- Document all interactions, feedback, and resolutions accurately in the CRM or case management system, and share insights on recurring issues to support process improvement
- Collaborate effectively with team members and supervisors to coordinate support, maintain a positive work environment, and ensure issues are routed to the appropriate departments
- Meet or exceed established KPIs, including call quality, handle time, customer satisfaction, and adherence to scripts, quality standards, and scheduled work hours
Skills
- High school diploma/GED required
- 1–2 years of experience in customer service, preferably healthcare
- Demonstrate strong organizational and communication skills, with high attention to detail and the ability to actively listen, show empathy, and respond to member and/or provider concerns with compassion and clarity
- Ability to multitask and navigate multiple systems simultaneously
Benefits
- Generous, flexible vacation policy
- A 401(k) employer match
- Comprehensive health benefits
- Educational assistance
- A variety of leadership and technical development academies to help build your skills and capabilities
Company Overview