Job Overview
We are seeking dedicated and compassionate Medical Customer Service Representatives to join our esteemed team. This role is pivotal in providing exceptional support to patients and healthcare providers, ensuring that inquiries regarding medical services, insurance, and billing are addressed with professionalism and care. If you reside in the Dallas-Fort Worth area and are looking… for a stimulating remote opportunity, we encourage you to apply.
Key Responsibilities
• Serve as the primary point of contact for patients and healthcare providers, handling inquiries via phone and email.
• Deliver accurate information on medical services, insurance coverage, and payment options.
• Collect and verify insurance details to guarantee precise eligibility and benefits documentation.
• Assist patients with payment plans and financial assistance as needed.
Required Skills
• Proficiency in typing at least 30 words per minute.
• A minimum of 1 year experience in a healthcare or medical call center environment.
• Familiarity with benefit verification and prior authorization processes.
• Experience in medical collections, medical insurance, and prescriptions.
• Knowledge of healthcare benefits including co-pays, co-insurance, and deductibles.
• Understanding of HIPAA regulations.
• Experience with patient assistance programs (PAP).
Qualifications
• High school diploma or equivalent (must be verifiable).
Compensation And Benefits
• Competitive pay rate of (18-)20 per hour, commensurate with experience.
• Comprehensive Medical, Dental, and Vision Insurance plans.
• Weekly pay schedule.
• Consistent and favorable scheduling with 8-hour shifts available between 7 AM – 7 PM CST (8 AM – 8 PM EST).
Career Growth Opportunities
Joining our team opens doors to professional advancement in the healthcare industry, allowing you to grow your skills and expand your network in a supportive environment.
Employment Type: Full-Time
