Note: The job is a remote job and is open to candidates in USA. Blue Valley Heating, Cooling & Plumbing is a local, family-oriented company built on trust and teamwork. They are seeking a Customer Service Representative to manage incoming calls, handle customer service inquiries, and generate sales leads while providing exceptional customer service.
Responsibilities
- Answer calls from customers looking to setup service jobs
- Set up new customer accounts & locations
- Verify existing customer account and location information and make updates as necessary
- New accounts and existing require the following: Correct mailing and location address's, Contact phone numbers & email address', Proper payment terms which match the policy quoted to the customer, notes as to what policy was quoted and to whom, credit card information
- Take accurate and detailed job scheduling information to book unassigned jobs
- Work closely with DSR in order to provide any missing details on booked jobs
- Work with DST to handle customer inquiries regarding scheduling
- Perform other duties as assigned and as time allows
Skills
- High school degree or equivalent
- Must have exceptional customer service skills
- Minimum two years Customer Service experience
- Aptitude in computer applications and networks
- Ability to type a minimum of 55 wpm
- Ability to perform and prioritize multiple tasks
- Detail oriented
- Tact and patience in dealing with various personalities and sensitive issues
- Must be able to work with minimal supervision, problem solve, think analytically, have excellent organizational skills, be detail oriented, and demonstrate honesty, integrity and dependability
- Must have excellent interpersonal relationship skills in working with all PSI employees, customers, property/project managers, and the public
Benefits
- Various medical, dental & vision plans, including 100% employer covered options for you
- 401(k) match up to 3.5%
- 100% Company paid long & short-term disability and life insurance
- Flexible spending accounts for health and dependent care
- Paid training opportunities and countless internal career growth opportunities. Whether you’re interested in becoming a Field/Department Manager or maybe you’re interested in Sales, Tech and Corporate roles, we’re here to support your growth.
- Company paid holidays, 3 weeks of PTO, and a paid Parental Leave Policy
- Company Branded Attire
- Monthly work from home adjustment
Company Overview