Join the Sagility Team: Elevate Your Career in Customer Service
Sagility, a global leader in business process management, is dedicated to enhancing the member and patient experience. By combining cutting-edge technology with decades of healthcare expertise, we deliver exceptional results for our clients. We are passionate about shaping careers and are hiring Remote Customer Service Representatives for our call center team. As a compassionate human connection, you will make our service exceptional.
Why Join Us?
At Sagility, we believe in building a team that S.O.A.R:
- S - Spark Curiosity: We encourage a culture of continuous learning and growth.
- O - One Team, One Direction: We work together towards a common goal, supporting each other every step of the way.
- A - Action for Results: We take ownership of our actions and strive for excellence in everything we do.
- R - Right by Right Purpose: We are driven by a sense of purpose and a commitment to making a positive impact.
Benefits You Will Enjoy:
We offer a comprehensive benefits package to support your well-being and career growth:
- Competitive Pay: $11.00-$14.00/hour (bilingual representatives: $15.00/hour).
- Performance-Based Incentives: Opportunities to earn additional income based on your performance.
- Paid Training: Comprehensive training in a cutting-edge virtual training environment.
- Comprehensive Health Coverage: Available after 90 days, with options for medical, dental, and vision coverage.
- Employee Wellness and Engagement Programs: We prioritize your well-being and offer programs to support your mental and physical health.
- Career Advancement Opportunities: 90% of our leaders started as Customer Service Representatives, with opportunities for growth and professional development.
Your Role:
As a Remote Customer Service Representative, your primary responsibilities will include:
- Handling Incoming Calls: Respond to customer inquiries in a prompt and professional manner.
- Research and Resolution: Research and provide effective resolutions to customer inquiries.
- Accurate Documentation: Accurately document call details and maintain accurate records.
- Effective Communication: Communicate empathetically and diplomatically with clear, professional articulation.
- Meeting Team Goals: Meet team goals for quality and customer satisfaction daily.
What You Bring to the Table:
To succeed in this role, you will need:
- Commitment to Excellence: A positive attitude and commitment to delivering exceptional results.
- Strong Communication and Interpersonal Skills: Ability to communicate effectively with customers and colleagues.
- Comfort in a Fast-Paced Environment: Ability to work in a fast-paced, team-oriented environment.
- Proficiency in Computer Applications: Ability to navigate computer applications with ease.
- Desire to Exceed Customer Expectations: A passion for delivering exceptional customer service and growing professionally.
- Previous Healthcare Experience: Previous experience in healthcare is a plus, but not required.
- Call Center Experience: At least 1 year of experience in a call center environment is required.
Job Requirements:
To be considered for this role, you must:
- Be 18 Years or Older: You must be at least 18 years old to apply.
- High School Diploma or Equivalent: You must have a high school diploma or equivalent.
- Minimum of 1 Year of Work Experience: You must have at least 1 year of work experience, preferably in customer service.
- Reliable Attendance: You must have reliable attendance, with no absences in the first 90 days.
- Typing Speed: You must have a typing speed of at least 25 WPM.
- Technical Requirements: You must have a hardwired internet connection with minimum speeds of 5 Mbps upload and 10 Mbps download, and a secure, private work area at home.
- Flexible Availability: You must have flexible availability, including weekends.
Additional Perks:
We offer a range of additional benefits to support your well-being and career growth:
- Daily Pay: Opportunities to earn daily pay.
- Medical, Dental, and Vision Coverage: Comprehensive coverage options.
- Life Insurance: Life insurance options.
- Short-Term and Long-Term Disability Options: Disability options to support your well-being.
- Flexible Spending Account (FSA): Opportunities to save for healthcare expenses.
- Employee Assistance Program: Support for your mental and emotional well-being.
- 401(k) with Employer Contribution: Opportunities to save for retirement.
- Paid Time Off (PTO): Opportunities to take time off.
- : Opportunities to pursue further education.
Take the First Step Toward a Rewarding Career:
If you are passionate about delivering exceptional customer service and growing professionally, we encourage you to apply for this exciting opportunity. Join Sagility today and make a difference!
Sagility is an Equal Opportunity Employer/Vet/Disability. We welcome applications from diverse candidates and are committed to creating an inclusive work environment.
Are You the One We're Looking For?
If you believe you have what it takes, submit your application without delay. We are keen to hear from talented candidates like you.
Apply Now
Apply Now