Note: The job is a remote job and is open to candidates in USA. Alorica is a global leader in customer service, offering a range of career opportunities. The Customer Service Representative will assist clients by addressing customer concerns, providing support, and resolving issues.
Responsibilities
• Assist customers with issues and concerns they are experiencing during the use of the product and/or service
• Document call-related information for auditing and reporting purposes
• Maintain and update customer information as necessary
• Upsell current customers on new or enhanced services
Skills
• High school diploma or GED
• Strong computer navigational skills
• Familiarity with Microsoft Office applications (Word, Excel)
• Excellent oral and written communication skills
• Exceptional listening/comprehension skills
• Professional and courteous
• Customer oriented
• MUST LIVE IN SAN ANTONIO, TX or within a 50 MILE RADIUS
• Customer service experience is a plus
Benefits
• Health, dental, and vision coverage/HSA
• PTO
• Paid holidays and sick time
• Optional daily pay or weekly pay
• 401K retirement plan
• Leadership programs
• Paid training and tuition reimbursement
• Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies
• Employee assistance program
• Additional voluntary benefits
Company Overview
• Alorica is a BPO company that provides outsourcing customer experience services for all customer interactions. It was founded in 1999, and is headquartered in Irvine, California, USA, with a workforce of 10001+ employees. Its website is http://www.alorica.com.
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