Note: The job is a remote job and is open to candidates in USA. Mesa County is seeking a Customer Service Specialist to provide support in a public health clinic. The role involves serving clients, assessing their needs, and ensuring proper administrative processes while maintaining confidentiality and compliance with regulations.
Responsibilities
- Performs a wide variety of duties including serving clients, customers, and staff on the telephone and/or in person
- Provides administrative and technical support
- May determine eligibility for services to clients as mandated by state and federal regulations
- Assess client needs and provide appropriate education and referrals
- Provide consumer-focused service by showing compassion, providing a safe environment, and building trust with clients
- Create an inviting environment to clients by providing excellent, cheerful, service
- Assist clients on the phone and face-to-face by making appointments, triaging messages appropriately, and providing accurate information on services provided
- Think critically to create a functional front-office environment for clients and co-workers
- Maintain client confidentiality and perform all duties in a manner consistent with HIPAA rules and regulations
- Receive incoming phone calls; schedule appropriate appointments for services and distribute messages appropriately
- Coordinate collection of data to ensure proper billing information is obtained as well as demographic information for download into respective software (such as iCare, CIIS)
- Collect, receive, and reconcile revenue
- Utilize practice management software appropriately
- Develop and maintain in-depth knowledge of practice management software and supporting software such as CIIS
- In-depth knowledge of insurance payers and ability to process payments accordingly
- Ensure accurate patient data entry demonstrated by maintaining less than five registration errors per month
- Receive and prepare clients: prepare necessary lab documentation; determine financial ability to pay for services by verifying and calculating income; communicate appropriate payment plan; review documentation for accuracy and completeness
- Perform appropriate charting and documentation
- Assure accuracy and completeness of client documentation and services rendered
- May be required to provide translation or interpretation for Spanish speaking clients if bilingual; bilingual capabilities desired
- Front line eyes and ears for fraud and identity theft
- Immediately report suspected fraud or identity theft to the supervisor
- Requires analytical thinking and problem solving to assist staff handle situations and questions as they present themselves
- Oral and written communication must be clear and effective
- Other related responsibilities as assigned
Skills
- High school diploma or GED
- More than 3 years experience
- Any combination of education, training, and experience which provides the knowledge, skills, and abilities required for the job
- Bachelor's degree preferred
- Bilingual capabilities desired
Benefits
- Medical
- Dental
- Vision
- Retirement
- Paid Sick and Vacation Leave
- Life insurance
- Long term disability
Company Overview