Note: The job is a remote job and is open to candidates in USA. Active Digital is seeking a Customer Success Associate to ensure businesses succeed with their setup. The role involves guiding clients from onboarding through everyday use, focusing on client outcomes and retention.
Responsibilities
- Guide new clients through onboarding and early use
- Proactively check in to make sure clients are succeeding
- Answer questions and remove roadblocks
- Keep clients engaged and renewing
- Flag opportunities to help clients do more
- Keep accurate, organized notes
Skills
- Genuinely helpful and outcome-focused
- Organized, proactive, and patient
- Comfortable guiding clients over time
- Dependable internet and a quiet place to take calls
- Background in customer success, support, or account care is a plus
Benefits
- Training and coaching
- Flexible full-time schedule
- A clear path to grow
Company Overview