Note: The job is a remote job and is open to candidates in USA. Oracle is a global leader in financial services software and is deeply committed to supporting the transformation of the financial services industry. In this role, you will work with Tier 1 financial institutions to drive successful cloud implementation and adoption, acting as a strategic advisor to maximize customer value and satisfaction.
Responsibilities
- Leading executive alignment around long-term business value and strategic roadmap evolution
- Driving post-implementation adoption optimization and measurable ROI realization over time
- Supporting renewal readiness and identifying responsible expansion opportunities
- Acting as a structured Voice of the Customer into Product and internal stakeholders
- Serving as a trusted advisor on use cases, product capabilities, and best practices
- Creating customer-facing deliverables (e.g., presentations, process recommendations, strategic updates) for audiences ranging from executives to end users
- Representing Oracle as a domain and product resource in customer engagements and internal communities
- Building strong, durable relationships that drive customer satisfaction, retention, and growth
- Partnering internally to identify expansion opportunities and support 'non-event' renewals
- Contributing to the evolution of Customer Success methodology and practices
- Mentoring newer CSMs on a voluntary basis
Skills
- 10+ years of experience
- Applicants are required to read, write, and speak English
- Banking finance domain experience: Deep understanding of core banking transformation (e.g., accounts, digital, lending)
- Technology and delivery fluency: While not hands-on, you are comfortable with cloud concepts, enterprise service delivery, and project/program execution
- Executive-level customer presence: Strong written and verbal communication skills, ability to manage expectations and escalations, and experience engaging senior stakeholders, including C-level executives
- Commercial acumen: Comfort working within contractual constructs, aligning outcomes to commercial terms, identifying expansion opportunities, and clearly articulating business value
- Drive and resilience: Change in large institutions takes persistence; you can influence, advocate, and sustain progress over time
- Experience with core banking transformation
- Typically 12–15 years of professional experience
- Experience in a consulting role
- Background in one or more of: engineering, sales engineering, consulting, business analysis, solution architecture; SaaS experience preferred
- Understanding of enterprise technical architectures and operating environments
- Demonstrated ability to build relationships across executive, legal, technical, finance, support, sales, and marketing stakeholders
- Project/program management experience leading cross-functional technical and business teams to resolve issues and deliver outcomes
- Ability to develop and present business cases to internal and customer audiences
- Strong organisational, time management, and communication skills
- Practical, hands-on mindset; willing to support where needed
- Team-oriented approach and commitment to continuous improvement
Benefits
- Medical, dental, and vision insurance, including expert medical opinion
- Short term disability and long term disability
- Life insurance and AD&D
- Supplemental life insurance (Employee/Spouse/Child)
- Health care and dependent care Flexible Spending Accounts
- Pre-tax commuter and parking benefits
- 401(k) Savings and Investment Plan with company match
- Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
- 11 paid holidays
- Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
- Paid parental leave
- Adoption assistance
- Employee Stock Purchase Plan
- Financial planning and group legal
- Voluntary benefits including auto, homeowner and pet insurance
Company Overview