Note: The job is a remote job and is open to candidates in USA. Webbing is a global data MVNO that delivers enterprise-grade connectivity and IoT services. The Customer Success Manager will manage a portfolio of strategic customers, ensuring they achieve measurable business value from Webbing's solutions while fostering long-term partnerships.
Responsibilities
- Build trusted relationships with customer stakeholders and executive sponsors
- Develop and execute Customer Success Plans aligned with customer business objectives
- Drive customer adoption, retention, satisfaction, and long-term growth
- Monitor customer health, usage trends, and business outcomes
- Identify customer risks and proactively lead mitigation plans
- Act as the primary customer advocate within Webbing
- Coordinate customer onboarding and deployment activities
- Ensure successful implementation of Webbing products and services
- Conduct regular customer cadence meetings
- Lead Executive Business Reviews (EBRs) and strategic planning sessions
- Track commitments and ensure timely follow-up on action items
- Partner with Sales to identify expansion and cross-sell opportunities
- Support strategic account planning and customer growth initiatives
- Promote adoption of new products and platform capabilities
- Maintain accurate customer records and Salesforce account hygiene
- Document customer architecture, stakeholders, and success plans
- Monitor SIM usage, data consumption, and service trends
- Coordinate operational requests with Customer Operations and Support
- Ensure timely communication during incidents and major service events
- Travel regularly to customer locations across the United States
- Conduct on-site Executive Business Reviews, workshops, deployment meetings, and relationship-building visits
- Strengthen executive relationships through face-to-face engagement
- Support strategic customer initiatives and key business milestones
Skills
- 5+ years of experience in Customer Success, Account Management, Technical Account Management, Project Management, or similar customer-facing roles
- Experience managing enterprise or B2B customers
- Excellent communication, presentation, and relationship-building skills
- Strong organizational, analytical, and project management abilities
- Experience with Salesforce or similar CRM platforms
- Professional English (spoken and written)
- Willingness to travel up to for customer meetings, Executive Business Reviews, deployments, and site visits
- Experience in IoT Connectivity, Telecommunications, Enterprise Mobility, SaaS, or Automotive Connectivity
- Experience managing strategic or global enterprise customers
- Knowledge of APIs, eSIM technologies, or connectivity platforms
Benefits
- The opportunity for professional development within a reputable international innovative and growing company.
- The opportunity to join a team of highly professional specialists in an international environment.
- Fully remote role
- Medical benefits
Company Overview