Note: The job is a remote job and is open to candidates in USA. IXOPAY is the enterprise-grade global payment infrastructure platform built for the era of agentic commerce. The Customer Success Manager will manage a portfolio of enterprise customers, driving adoption, retention, renewals, and growth, while building strong relationships and advocating for customer needs.
Responsibilities
- Manage a portfolio of customers, building trusted relationships with business and technical stakeholders
- Guide customers throughout their lifecycle, from onboarding and adoption through renewal and ongoing success
- Proactively identify retention risks and growth opportunities through upselling, cross-selling, and increased platform adoption
- Partner with customers to understand their business goals and recommend solutions that improve payment performance, reduce costs, and streamline operations
- Advocate for customer needs by partnering with Product, Engineering, and Sales to help shape future platform enhancements
- Monitor customer health using adoption, platform usage, support trends, and commercial KPIs such as NRR and GRR
- Coordinate with internal teams to resolve customer questions and escalations, ensuring a consistently excellent customer experience
Skills
- 3+ years of experience in a customer-facing role such as Relationship Manager, Customer Success Manager, Technical Account Manager, or Account Manager
- Experience in SaaS, FinTech, payments, or another technology-driven environment
- Excellent communication, relationship-building, and stakeholder management skills
- A consultative approach with strong analytical and problem-solving abilities
- Experience supporting customer retention, renewals, or account growth
- Knowledge of payment gateways, merchant acquiring, payment orchestration, or related payment technologies
- Experience working with enterprise customers
- Familiarity with customer success metrics such as NRR, GRR, and product adoption
Benefits
- Competitive salary and benefits
- Professional growth and development opportunities
- A collaborative, international team environment
- Medical, Dental, and Vision Insurance
- Flexible Spending Account (FSA) and Health Savings Account (HSA)
- Employer-paid Life, AD&D, Short-Term Disability, and Long-Term Disability Insurance
- Unlimited Paid Time Off and Paid Holidays
- 401(k) Plan with Employer Match
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